Customer Service Associate

1 Month ago • All levels • Administrative

Job Summary

Job Description

Playtech Managed Services seeks a Spanish and English-speaking Customer Service Associate to resolve customer inquiries via phone, chat, and email. Responsibilities include conducting account analysis, assisting users with balances and account adjustments, preventing fraud, handling risk management cases, implementing chargebacks, managing compromised accounts, and recovering funds. The ideal candidate possesses excellent communication and multitasking skills, teamwork abilities, and a commitment to achieving team goals. Flexibility to work shifts is required. Experience in customer support or fraud/risk roles is a plus.
Must have:
  • Excellent Spanish & English (written & spoken)
  • Advanced computer literacy
  • Excellent communication & multitasking
  • Teamwork & supportive environment
  • Commitment to team goals
  • Shift flexibility
Good to have:
  • Customer support or Fraud & Risk experience
Perks:
  • Performance bonuses
  • Health & dental insurance
  • Life insurance
  • MultiSport card
  • Employee assistance program
  • Food, travel & wellness allowances
  • 25 days paid annual leave
  • Company-sponsored training
  • Social activities & events
  • Newlywed & baby bonuses

Job Details

Company Description

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging, and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Job Description

Ready to level up your career?

Playtech Managed Services is looking for a Spanish and English-speaking associate.

Your influential mission. You will...

  • Resolve customer inquiries via phone, chat and email.
  • Conduct analysis on customers’ profiles to ensure the appropriate management of the account.
  • Help users cover their balances, adjust their accounts, and monitor their activities.
  • Prevent detected fraudsters from further access.
  • Handle risk management cases across all interfaces and systems.
  • Implement company chargebacks, manage compromised accounts, and recover funds in accordance with the company's risk management policies.

Qualifications

Components for success. You...

  • Have excellent written and spoken Spanish and English skills.
  • Demonstrate advanced computer literacy. 
  • Possess excellent communication and multi-tasking abilities.
  • Embrace teamwork, knowledge-sharing, and a supportive team environment.
  • Present a strong commitment to achieving the team’s goals and targets. 
  • Have the flexibility to work shifts to accommodate both your personal and professional commitments. 

    You'll get extra points for...

  • Having experience in Customer support or Fraud and Risk roles

Additional Information

Thrive in a culture that values...

  • Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
  • Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel, and wellness allowances.
  • Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
  • Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
  • Celebrating life events with additional bonuses such as newlywed, and baby bonuses.

 

PLAYTECH MANAGED SERVICES
Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

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About The Company

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries


Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.


We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.


The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.


Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.


Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.


If you are an ambitious, creative thinker and would like to work for us we want to hear from you!


Website

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