Customer Success Manager, Brasil
Job Summary
Job Description
- Excellent written communication (English & Portuguese)
- 2+ years Customer Success experience
- Experience with CRM (Salesforce, Gainsight, Zendesk)
- Drive product usage & adoption
- Manage account renewals
- Gather customer feedback
- Ed-tech experience
- Consumer product experience
3 skills required
Job Details
What you'll do…
- 6-Star Onboarding: Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success.
- Collaborate closely with prospect's points of contact to effectively introduce and integrate Quizizz into their environment.
- Product Utilization: Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement.
- Initiate proactive outreach to encourage and boost product adoption.
- Engagement and Voice of Customer: Maintain regular engagement through various touchpoints throughout the customer journey.
- Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.
- Customer Retention: Take ownership of renewal processes for your accounts, ensuring continuity and sustained partnership.
- Engage with various customer stakeholders to facilitate and secure renewals, addressing their needs and concerns.
Who you are…
- Excellent written communication skills and impeccable grammar.
- Bilingual proficiency in English and Portuguese.
- We value your skills and work ethic more than the number of years you've worked, but you would likely need at least 2 years of experience in the field of customer success.
- Experience in consumer products in the ed-tech sector is a bonus.
- Working with CRMs such as Salesforce, Gainsight, or Zendesk.
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About The Company
Quizizz is a teaching platform that lets you deliver instruction that's relevant for every student with a boost from AI. With Quizizz, educators can plan engaging yet rigorous quizzes, lessons, or activities for any grade level or subject in minutes.
With over 50 million users across 150 countries, our global platform has been empowering educators to motivate and engage learners around the globe since its inception. We started by building features to gamify learning and make different assessments engaging and fun.
Today, educators can plan their content in seconds, not weekends, with Quizizz AI and our vast library of over 400 million questions while having the flexibility to accommodate every student's needs with read-aloud, audio responses, translation, and leveled text. Keeping our core of motivating every learner, we offer multiple gamified-for-growth elements such as Power-ups, Team Mode, Leadership Boards, etc.
Our platform is secure, with multiple platform integrations, SSO, and relevant offerings available for schools and districts.
We make it possible. Teachers make it personal.
Join our mission at www.quizizz.com and use your ideas to shape the future of learning.
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