Manager, Group Event Services

2 Months ago • 3-5 Years • Events • $83,000 PA - $115,000 PA

Job Summary

Job Description

The Manager of Group Event Services at Sphere Entertainment Co. oversees event planning and execution for group and private events (100-1000+ attendees). Responsibilities include client communication, service integration with various departments (Venue Operations, Security, Ticketing, etc.), catering coordination, ticketing, transportation logistics, event execution, issue resolution, and client retention. This role requires strong client management, communication, and organizational skills, with experience in high-end client service and event planning within the entertainment or hospitality sectors. The successful candidate will be responsible for building and implementing event processes, working with sales to transition clients, coordinating with internal teams, and ensuring seamless event execution. Post-event tasks include reporting, feedback collection, and process improvement.
Must have:
  • 3-5 years experience in event planning
  • High-end client service experience
  • Excellent communication & organizational skills
  • Proficient in Microsoft Office Suite & Salesforce
  • Event execution & issue resolution expertise
Good to have:
  • Managerial experience
  • Knowledge of Archtics
  • Experience in premium sports/entertainment

Job Details

Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com.

Who are we hiring?

The Manager Group Event Services will be responsible for overseeing all event planning and execution for Sphere’s Group & Private Experience Events, which can range anywhere from 100-1,000+ attendees. They will manage the day-to-day support, customer service, milestone tracking, customer retention and service integration for these customers. This role will liaise with various departments such as Venue Operations, Security, Ticketing, Group Event Sales, Private Experience Sales, etc. to manage the client experience and assist in executing these events. Duties include client communication for catering orders, ticketing, parking & transportation coordination, event execution, issue resolution and client retention. This position will report to the VP, Premium Service & Retention.

What will you do?

  • Directly manage Group Events & Private Experience Events and act as the primary point of contact for these clients after point of sale, to guide them through the event planning steps and ensure a successful execution of each event.
  • Work with the VP, Premium Service & Retention, Corporate Buyouts, to build out all necessary processes and procedures for event strategy and execution.
  • After an event is sold and contract has been established, work with the associated sales representative to seamlessly transition the client over to service.
  • Coordinate outstanding business requirements between client and venue operations.
  • Coordinate with F&B for menu and planning, identify upsell opportunities for increased catering revenue.
  • Work with client production team and event managers to gather pertinent event details like space requirements, capacities, staging requirements, video needs, audio needs and more.
  • Compile event notes & briefings for various departments and team.
  • Assist in distributing relevant event information to departments such as security, operations, ticketing, etc., to ensure all parties are aligned and have consistent information.
  • As the business lead, be present on-site to participate in pre-event internal briefings with working departments & manage the execution of each assigned event.
  • Ensure best-in-class service for assigned accounts, with functions including distributing tickets, inputting catering orders, facilitating special requests and day-of-event tasks.
  • Maintain knowledge of various catering menus, special requests, and venue operations procedures; inform clients and ensure they adhere to firm deadlines and guidelines.
  • Maintain accurate records of all client activities such as phone calls, meetings, issue resolution and site visits within Salesforce system.
  • Assist in invoicing and collecting outstanding payments.
  • Compile post-event notes and after-action reports, to be shared to management.
  • Assist in conducting post-event surveys to each assigned account, to track feedback and learn key findings.
  • Conduct site visits with clients during the planning stages, as necessary.

What do you need to succeed?

  • Ideal candidate will have 3-5+ years’ experience in private events & high-end client service environment, planning and executing group/Client events, preferably in a premium sports, entertainment or hospitality field with a local team or venue. Managerial experience a plus.
  • Outstanding leadership, presentation and motivational skills.
  • Strength in time management, administrative ability, organization and customer service skills.
  • Demonstrated superior professional and interpersonal skills.
  • Knowledge of private event sales, service and operations.
  • Excellent organizational and multi-tasking skills along with strong written and verbal communication skills.
  • Ability to manage overlapping event schedules, activities/functions and priorities.
  • Ability to address and solve problems, often under time constraints and competing priorities is imperative.
  • Strong knowledge of Excel, Word, PowerPoint, and Outlook; CRM/Salesforce and Archtics experience a plus.
  • Flexibility to work nights, weekends and holidays as needed.

#LI-Onsite

Pay Range
$83,000$115,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.

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About The Company

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

Burbank, California, United States (On-Site)

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