Customer Success Manager (Japan)

10 Hours ago • All levels

Job Summary

Job Description

The Customer Success Manager at Exabeam is responsible for developing and expanding customer relationships with the company's most strategic accounts to promote successful adoption, retention, and loyalty, leading to successful renewal and a world-class customer experience. The ideal candidate must build strong relationships with influencers and decision-makers, demonstrate strong project management skills, and possess the tenacity and proactiveness to drive desired outcomes for our customers. This role is based in Tokyo, Japan, with the ability to support customers across the Japan region. Responsibilities include owning customer's overall success with the Exabeam platform, managing plans of action, and collaborating with cross-functional teams to drive issue resolution.

Must have:

Develop and manage plans of action.
7+ years experience in SaaS or IT/management consulting role.
End-to-end renewal and expansion experience.
Prior experience owning customer lifecycle adoption.

5 skills required

5 skills required for this role

Add these skills to join the top 1% applicants for this job

spark

innovation

cross-functional

saas-business-models

team-management

Job Details

Description

Exabeam is a leader in intelligence and automation that powers security operations for the world’s smartest companies. As a global cybersecurity innovator, Exabeam provides industry-proven, security-focused, and flexible solutions for faster, more accurate threat detection, investigation, and response (TDIR). Learn more at www.exabeam.com.

Job Summary

The Customer Success Manager at Exabeam is responsible for developing and expanding customer relationships with the company’s most strategic accounts, to promote successful adoption, retention, and loyalty leading to a successful renewal and a world class customer experience.  The ideal candidate has the ability to build strong relationships with influencers and decision makers, strong project management skills, and the tenacity and proactiveness to drive desired outcomes for our customers.

You will be based in Tokyo, Japan, with the ability to support customers across the Japan region.

Responsibilities

Owner of customer's overall success with the Exabeam platform, including their subscription renewal and expansion of their usage.
Develop and manage plans of action, and work closely with cross-functional teams to drive issue resolution as needed.
Working with an assigned Technical Account Manager, promote the maximum value of customer's investment in Exabeam, including full utilization of customer licenses, and collaborating with sales teams to ensure growth attainment and increased footprint.
Partner with Sales, Engineering, Cloud Operations, Support, and Professional Services in a collaborative manner, with the goal of improving the customer experience and operating more efficiently as a company.
Prepare and deliver Executive Business Reviews (EBRs), Success Plans with customers to review overall health of the account and adoption of the Exabeam platform; and internally manage Account Reviews with all relevant stakeholders.
Position customers positively to help drive customer references & case studies.

Skills & Experience

Bachelor’s degree in a technical or business field or relevant experience
7+ years’ experience in software, SaaS, or IT/management consulting role (security domain experience highly preferred, not required)
End to end renewal & expansion experience, with demonstrated ability to meet churn targets and manage commercial discussions.
Prior experience owning customer lifecycle adoption, and/or escalation customer management in the enterprise space across Japan.
Proven ability to pick up new products quickly.

Bring your Whole Self to Work!
Diversity, equity, and inclusion are at the core of who we are. At Exabeam, we know that diverse perspectives spark innovation, improve creativity, and position our team for success. Creating a culture where all are welcomed, valued, and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors.

Exabeam is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Exabeam and LogRhythm have merged. You can learn more about our cybersecurity powerhouse here.