Customer Success Manager, Taiwan
Job Summary
Job Description
As a Customer Success Manager for Taiwan, you'll drive product adoption among Quizizz's paying customers through channel partners and direct school/teacher collaborations. Responsibilities include liaising with resellers, building a thriving educator community, ensuring 6-star onboarding for every customer, driving product usage, and proactively engaging with customers. You'll analyze data, contribute to VOC initiatives, and develop growth strategies. Success requires deep knowledge of the Taiwanese education system, strong communication skills (Mandarin essential), and experience in community building and relationship management.
Must have:
- 5+ years experience in EdTech/education
- Deep knowledge of Taiwanese education system
- Strong communication skills (Mandarin essential)
- Proven channel partnership and community building experience
- Data analysis and strategic thinking skills
8 skills required
Job Details
About Us
Quizizz is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 70 million people every month in over 150 countries, including 80% of U.S. schools. We have phenomenal investors, we're profitable, and we're committed to growing and improving every day. With a commitment to fostering active learning, and taking Quizizz to more learners across the globe. If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Quizizz is the right place for you. Joining the international markets team at Quizizz, this role focuses on driving product adoption among our paying customers, via our channel partners or by partnering directly with schools and teachers. Our approach combines driving meaningful community efforts with strong data insights and the use of sophisticated tools to enhance the educational journey and achieve strategic goals.
What you’ll do…
- Channel Partnership
- Liaise closely with our resellers and channel partners to achieve our joint goals of expanding across Taiwan with new sales, driving product adoption and eventual customer retention - ensuring long lasting partnerships across Taiwan.
- Community Leadership
- Lead Quizizz’s efforts along with the channel partners to build a thriving and engaging community of educators in Taiwan with the goal of effective training, product adoption and brand recognition.
- Customer Success - Onboarding, Adoption and Engagement
- 6 Star Onboarding. Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success.
- Collaborate closely with customer points of contact to effectively introduce and integrate Quizizz into their environment.
- Drive increased product usage, identifying and supporting low-usage accounts to maximize their engagement.
- Initiate proactive outreach to encourage and boost product adoption.
- Maintain regular engagement through various touchpoints throughout the customer journey.
- Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.
Who you are…
- Relevant Experience
- Proven experience (typically 5+ years) as an educator and/or with edtech marketing, community management, channel management, sales, or a related role.
- Deep knowledge of the Taiwanese education system, teaching practices, and the specific challenges and opportunities within the Taiwan market.
- Existing network and relationships with resellers, educators and schools, and the ability to further build and nurture such relationships through hands-on engagement and effort.
- Strategic Thinker with High Bias for Action
- Strategic mindset with a track record of developing and executing growth strategies.
- Strong bias for action and a drive to constantly experiment and identify opportunities would be critical.
- Ability to analyze data and market trends to make informed decisions and adapt strategies accordingly.
- Experience in cross-functional collaboration and project management to drive growth initiatives.
- A passion for the field of education and a strong commitment to enhancing the learning experience for students and educators alike.
- Strong Communication and Community Building Skills
- A strong command of written and spoken Mandarin Chinese / Taiwanese / Taiwanese Mandarin is a must
- Excellent communication skills, including written and verbal proficiency, to effectively represent Quizizz on various forums and engage with diverse stakeholders, both offline and online.
- Ability to build and nurture communities, both online and offline.
- Experience with content creation, event planning etc.
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