Customer Success Manager, Taiwan
Job Summary
Job Description
- 5+ years experience in EdTech/education
- Deep knowledge of Taiwanese education system
- Strong communication skills (Mandarin essential)
- Proven channel partnership and community building experience
- Data analysis and strategic thinking skills
8 skills required
Job Details
What you’ll do…
- Channel Partnership
- Liaise closely with our resellers and channel partners to achieve our joint goals of expanding across Taiwan with new sales, driving product adoption and eventual customer retention - ensuring long lasting partnerships across Taiwan.
- Community Leadership
- Lead Quizizz’s efforts along with the channel partners to build a thriving and engaging community of educators in Taiwan with the goal of effective training, product adoption and brand recognition.
- Customer Success - Onboarding, Adoption and Engagement
- 6 Star Onboarding. Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success.
- Collaborate closely with customer points of contact to effectively introduce and integrate Quizizz into their environment.
- Drive increased product usage, identifying and supporting low-usage accounts to maximize their engagement.
- Initiate proactive outreach to encourage and boost product adoption.
- Maintain regular engagement through various touchpoints throughout the customer journey.
- Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.
Who you are…
- Relevant Experience
- Proven experience (typically 5+ years) as an educator and/or with edtech marketing, community management, channel management, sales, or a related role.
- Deep knowledge of the Taiwanese education system, teaching practices, and the specific challenges and opportunities within the Taiwan market.
- Existing network and relationships with resellers, educators and schools, and the ability to further build and nurture such relationships through hands-on engagement and effort.
- Strategic Thinker with High Bias for Action
- Strategic mindset with a track record of developing and executing growth strategies.
- Strong bias for action and a drive to constantly experiment and identify opportunities would be critical.
- Ability to analyze data and market trends to make informed decisions and adapt strategies accordingly.
- Experience in cross-functional collaboration and project management to drive growth initiatives.
- A passion for the field of education and a strong commitment to enhancing the learning experience for students and educators alike.
- Strong Communication and Community Building Skills
- A strong command of written and spoken Mandarin Chinese / Taiwanese / Taiwanese Mandarin is a must
- Excellent communication skills, including written and verbal proficiency, to effectively represent Quizizz on various forums and engage with diverse stakeholders, both offline and online.
- Ability to build and nurture communities, both online and offline.
- Experience with content creation, event planning etc.
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About The Company
Quizizz is a teaching platform that lets you deliver instruction that's relevant for every student with a boost from AI. With Quizizz, educators can plan engaging yet rigorous quizzes, lessons, or activities for any grade level or subject in minutes.
With over 50 million users across 150 countries, our global platform has been empowering educators to motivate and engage learners around the globe since its inception. We started by building features to gamify learning and make different assessments engaging and fun.
Today, educators can plan their content in seconds, not weekends, with Quizizz AI and our vast library of over 400 million questions while having the flexibility to accommodate every student's needs with read-aloud, audio responses, translation, and leveled text. Keeping our core of motivating every learner, we offer multiple gamified-for-growth elements such as Power-ups, Team Mode, Leadership Boards, etc.
Our platform is secure, with multiple platform integrations, SSO, and relevant offerings available for schools and districts.
We make it possible. Teachers make it personal.
Join our mission at www.quizizz.com and use your ideas to shape the future of learning.
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