Customer Success Partner

We offer. 
Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity in all its forms, including but not limited to : gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams. 

Key responsibilities:  
•    Ensure internal alignment on customer's goals and marketing strategies. 
•    Partner with cross functional Maersk teams to develop and execute omni channel digital marketing strategies that maximize value for customers. 
•    Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship 
•    Manage the tender handling process and co-ordinate internal key stakeholders to ensure a comprehensive and competitive offer is submitted to the customers. 
•    Co-ordinate the L&S Quoting & contracting process with the relevant stakeholders. 
•    Timely contract renewals & contract management 
•    Manage the Allocation process and coordinate with customers to ensure they deliver on the commitment. 
•    Ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed. 
•    Ensure Sales reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk. 

Accountable for 
•    Alignment of implementation and contract compliance 
•    Rates alignment for contracting. 
•    Contract Compliance 
•    Digital transformation / new system local implementation 
•    Internal filing of contract terms 
•    NPS 

Who We are Looking for: 
•    Customer centric mindset 
•    Account management execution 
•    Commercial knowledge 
•    Product understanding，including how it solves different customer pains 
•    Highly collaborative with ability to lead cross functional and remote project teams both locally and internationally
•    Effective communicator, proficient in stakeholder management with proven capability to build buy-in and excitement in a matrix organization structure

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.