Customer Support Advisor - Swedish/Norwegian market

4 Months ago • All levels • Legal

Job Summary

Job Description

Join PayPal as a Customer Support Advisor specializing in the Swedish/Norwegian market. You'll provide support to merchants via phone, email, and live chat, resolving queries and offering solutions to help them grow. Fluency in Swedish and English is essential, along with excellent communication and problem-solving skills. Passion for customer satisfaction and a team-oriented mindset are key.
Must have:
  • Swedish fluency
  • English fluency
  • Customer support
  • Problem solving
Good to have:
  • Norwegian language
  • Sales experience
  • Project support
  • Upselling skills
Perks:
  • Flexible work
  • Employee shares

Job Details

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

As a Customer Support Advisor, you are supporting our merchants at all stages of their Zettle journey via phone, email, and live chat. The role is both reactively and proactively work with customers to resolve their queries, help them find the best solution for their business and help them grow. We do this by being there throughout their journey from onboarding and onwards. We aim to create long-lasting customer relationships, drive customer satisfaction and retention. 

Job Description:

Work from home within Sweden
What you need to know about the role: 

 

As a Customer Support Advisor, you are supporting our merchants at all stages of their Zettle journey via phone, email, and live chat. The role is both reactively and proactively work with customers to resolve their queries, help them find the best solution for their business and help them grow. We do this by being there throughout their journey from onboarding and onwards. We aim to create long-lasting customer relationships, drive customer satisfaction and retention.  
 

Meet our team: 

 

Our team is located in Stockholm. You will be a part of the Nordic team serving our Zettle merchants towards the Nordic market. Each team member is taking care of both incoming email and phone calls. 

 

Your way to impact 

 

You play an important role as you are the first Zettle point of contact for our merchants. Your knowledge and skills are important both towards our merchants and internally where you can be asked to support in internal projects. We are very keen to keep our customers and their business happy and therefore we follow our customer satisfaction closely by following up the delivery on a frequent basis. 

 

Your day to day:

  • Responsible for working and responding professionally to customer issues at Zettle 

  • Answer phone calls and emails from customers and work to resolve their queries in real time, or work with the most relevant Zettle departments so it can be dealt appropriately. 

  • Proactively recommend and educate the customer about the features and benefits of Zettle products in order to improve their satisfaction and deepen their relationship with Zettle. 

  • Seize opportunities to upsell products when they arise. Rate negotiation, sales, support in internal projects etc. 

  • Working hours will be from Monday to Friday from 08.00-17.00 (local SE time) 

 

What do you need to bring: 

  • You need to have a native level or business proficiency in Swedish and to also support the Norwegian market.

  • You have to be fluent in English, our business language.

  • You are positive and bring energy 

  • You are a team player 

  • You are self driven and you are taking responsibility for your own day-to-day work 

  • Ability to communicate effectively via telephone by utilising soft skills, active listening, and clearly speaking to customers

  • Excellent business writing abilities and the ability to communicate effectively via email transmission by utilising proper grammar and punctuation skills 

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates.  Please don’t hesitate to apply.  

Additional Job Description:

Subsidiary:

Zettle

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Similar Jobs

USE Insider - Technical Support Specialist - English Speaker (Hybrid)

USE Insider

İstanbul, İstanbul, Türkiye (On-Site)
4 Months ago
Nutrabay - Motion Graphic Designer - 3D

Nutrabay

Gurugram, Haryana, India (On-Site)
5 Months ago
Keywords Studios (Player Support) - Development & Engineering Lead (Bank of talent)

Keywords Studios (Player Support)

Mexico (Remote)
5 Months ago
Zuru - Data Engineer

Zuru

Auckland, Auckland, New Zealand (On-Site)
4 Months ago
Pattern® - Sales Enablement Leader

Pattern®

Lehi, Utah, United States (Hybrid)
3 Months ago
Social Discovery Group - Senior Lawyer (US litigation)

Social Discovery Group

Spain (Remote)
3 Months ago
PwC - Avocat Litigii fiscale

PwC

Bucharest, Bucharest, Romania (On-Site)
4 Months ago
PwC - Senior Consultant Transfer Pricing Controversy

PwC

Bucharest, Bucharest, Romania (On-Site)
4 Months ago
PwC - SAP ABAP Manager

PwC

Makati, Metro Manila, Philippines (On-Site)
4 Months ago
funko - Global Packaging Compliance Sr. Analyst

funko

Everett, Washington, United States (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

USE Insider - Solutions Architect - Indonesia

USE Insider

Jakarta, Jakarta, Indonesia (Hybrid)
4 Months ago
Keywords Studios (Player Support) - Native Spanish (Latin American) Game Testers

Keywords Studios (Player Support)

Suginami City, Tokyo, Japan (On-Site)
9 Months ago
Zuru - Patent Counsel (relocation opportunity)

Zuru

Los Angeles, California, United States (On-Site)
4 Months ago
Sun Studio - Senior/Principal Unity Game Developer (Casual Games)

Sun Studio

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
3 Months ago
ATC - Web Accessibility Analyst

ATC

Lansing, Michigan, United States (Hybrid)
6 Months ago
Cloudhire - Inbound Support Specialist

Cloudhire

Philippines (Remote)
4 Months ago
USE Insider - Sales Development Representative - Taiwan

USE Insider

Taipei City, Taiwan (Hybrid)
4 Months ago
Keywords Studios (Player Support) - Native Polish Game Testers

Keywords Studios (Player Support)

Suginami City, Tokyo, Japan (On-Site)
9 Months ago
Interactive Brokers - Compliance Monitoring Manager

Interactive Brokers

London, England, United Kingdom (Hybrid)
4 Months ago
Warner Bros. Discovery - Manager, CRM Operations

Warner Bros. Discovery

Singapore, Singapore (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Stockholm, Stockholm County, Sweden

LeoVegas - Social Media Manager - Casino

LeoVegas

Stockholm, Stockholm County, Sweden (On-Site)
4 Months ago
ZeniMax Media - Senior Level Designer

ZeniMax Media

Uppsala, Uppsala County, Sweden (On-Site)
7 Months ago
LeoVegas - CRM Executive - Swedish market

LeoVegas

Stockholm, Stockholm County, Sweden (Hybrid)
3 Months ago
undefined - DevOps Engineer

Stockholm, Stockholm County, Sweden (Hybrid)
4 Months ago
Section 9 Interactive - Environment Artist

Section 9 Interactive

Malmö, Skåne County, Sweden (On-Site)
9 Months ago
Paradox Interactive - Product Marketing Manager

Paradox Interactive

Stockholm, Stockholm County, Sweden (On-Site)
3 Months ago
IO Interactive - Cinematic Artist

IO Interactive

Malmö, Skåne County, Sweden (On-Site)
9 Months ago
Embark Studios - Senior/Lead Economy and Engagement Designer - Games

Embark Studios

Stockholm, Stockholm County, Sweden (On-Site)
3 Months ago
The Hub - Unity Level Designer (unpaid)

The Hub

Sweden (Remote)
6 Months ago
Dun & Bradstreet - Fordonsspecialist (R-16602)

Dun & Bradstreet

Solna, Stockholm County, Sweden (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Legal Jobs

paypal - Partner Services Manager – Latam Region

paypal

Guatemala City, Guatemala Department, Guatemala (Hybrid)
4 Months ago
Diligent Corporation - Communications Manager

Diligent Corporation

Galway, County Galway, Ireland (On-Site)
4 Months ago
PwC - IN-Associate-Insider Trading-Risk -IFS-Gurgaon

PwC

Gurugram, Haryana, India (On-Site)
4 Months ago
paypal - Manager, Engineering Programs

paypal

Scottsdale, Arizona, United States (Hybrid)
4 Months ago
Appier - JP Legal Senior Specialist / Assistant Manager

Appier

Tokyo, Japan (On-Site)
3 Months ago
PwC - ETIC, Resource Manager- Manager

PwC

Cairo, Cairo Governorate, Egypt (On-Site)
3 Months ago
PwC - AC Manila - Compliance Audit Senior Associate

PwC

Metro Manila, Philippines (On-Site)
4 Months ago
paypal - Sr Consultant Partnerships

paypal

State Of São Paulo, Brazil (Hybrid)
4 Months ago
PwC - Associate IT Assurance Services

PwC

Makati, Metro Manila, Philippines (On-Site)
4 Months ago
Easygo - Legal & Compliance Officer

Easygo

Bogotá, Bogota, Colombia (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

San Jose, California, United States (Hybrid)

San Jose, California, United States (Hybrid)

Brandenburg, Germany (Hybrid)

Austin, Texas, United States (Hybrid)

London, England, United Kingdom (Hybrid)

San Jose, California, United States (Hybrid)

San Jose, California, United States (Hybrid)

San Jose, California, United States (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Brandenburg, Germany (Hybrid)

View All Jobs

Get notified when new jobs are added by Paypal

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug