Customer Support Specialist

1 Month ago • All levels

Job Summary

Job Description

The Customer Service Specialist is responsible for generating aftermarket revenue through spare part sales. This role involves supporting customer orders, ensuring adherence to NBS Next metrics, providing spare part quotations, and entering new orders. Key responsibilities include coordinating with various departments, processing payments, reviewing part costs, and managing electronic filing. The ideal candidate will possess excellent communication and organizational skills, the ability to multitask, and proficiency in Microsoft Office products. Experience with CRM systems is preferred. The role demands strong interpersonal skills to interact with customers and colleagues, and the capability to work independently.
Must have:
  • Excellent oral and written communication skills
  • Demonstrated accountability with customers and consistent follow-through.
  • Proficiency with Microsoft Office Products including Word, Excel and PowerPoint
Good to have:
  • Experience with CRM, such as C4C preferred

Job Details

The Customer Service Specialist is responsible for profitable, proactive aftermarket revenue generation through the Spare Part Sales business.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES

  • Works with relevant departments (including Master Data, Finance, and Shipping) to support customer orders, keeping key NBS Next metrics at top of mind.
  • Supports spare part sales, providing quotations for spare parts, communicating with customers on a regular basis in accordance with our NBS Next initiatives and policies (including minimum order values), and entering new spare part orders (prioritizing Top Customer orders).
  • Enter customer orders into the ERP system and process credit card payments as required.
  • Review current cost of parts with Purchasing department to ensure current sell prices meet gross margin expectations.
  • Files correspondence in Electronic Filing System (EFS).
  • Any other duties that may reasonably be assigned.

EDUCATION & EXPERIENCE REQUIREMENT

Detail-oriented, self-starter with strong communication and organizational skills.  The successful candidate will have a proven ability to multi-task and work collaboratively as well as independently in a dynamic and entrepreneurial environment. The required qualifications for this position are as follows:

  • Excellent oral and written communication skills
  • Demonstrated accountability skills with customers, consistent follow through with customer requests and maintaining time commitments
  • Proficiency with Microsoft Office Products including Word, Excel and PowerPoint
  • Experience with CRM, such as C4C preferred

SKILLS & ABILITIES

  • Must have strong people skills to interact with customers, suppliers and co-workers in a team based environment.
  • Must have the ability to manage multiple tasks and work independently with minimal direction.
  • Must have good communication skills, including written, verbal, and listening.

WORKING CONDITIONS & PHYSICAL DEMANDS

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL REQUIRED

  None

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About The Company

At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work.

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