Deployment Engineer

2 Years ago • All levels • ~ $105,000 PA

Job Summary

Job Description

As a Deployment Engineer, you will be responsible for the deployment and installation of Mashgin's technology and hardware across the country, handling customer support tickets and calls. You will play a key role in ensuring project completion on time and customer success. This role requires strong technical ability, communication skills, and problem-solving skills, working directly with product engineers, users, and clients. The role involves significant travel (50-75%) for launching new locations and assisting customers, diagnosing and troubleshooting issues remotely and in the field, and installing kiosks. You will also be responsible for fielding customer service and support requests via various communication channels.

Must have:

Bachelor’s Degree (or equivalent experience).
Ability and desire to travel frequently.
Self-starter comfortable with minimal assistance.
Relentlessly resourceful problem-solver.
Strong communication skills.
Ability to lift 50 pounds or more.

Good to have:

Prior IT or tech repair experience.
Strong technical ability with installing drivers and diagnosing system issues.

Perks:

Work on a small, multidisciplinary team.
Excellent health, dental, and vision insurance.
401k plan.
Flexible PTO policy.
Competitive salary in a rapidly scaling company.
Pet insurance.
Voluntary life insurance plan.

3 skills required

3 skills required for this role

Add these skills to join the top 1% applicants for this job

computer-vision

communication

problem-solving

Job Details

About Mashgin

At Mashgin, we have developed a successful and innovative point-of-sale experience that uses computer vision and AI to make checkout nearly instantaneous. Our mission is to eliminate checkout lines so people can get back to their lives.

Our kiosks are currently serving customers in thousands of locations around the world, from major sports stadiums to convenience stores, from college campuses to corporate cafeterias. We are a series B startup with 10 years of progress, and we’re already profitable. And we’re just getting started.

We value autonomy of work, a relentless obsession with customer experience (both our customers and their end-customers), and a culture of respect and fun.

Position Summary

This is a remote, intermediate-level position where you will be responsible for the deployment and installation of our technology and hardware across the country, and handling customer support tickets and calls. You will be serving a key role ensuring that projects are completed on time and that our customers are successful with Mashgin. Excellent technical ability, communication skills, and problem solving are critical to this role. You will work directly with the product engineers in addition to our users, customers and their clients.

This role requires someone to be based within the greater Los Angeles area.

You Will Be

Traveling the country launching new locations and helping customers (50-75% travel is expected).
Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product.
Respond to customer escalations and inquiries, when needed seeking partners to assist.
Maintain a subject-matter expert level of knowledge of deployment systems and software.
Installing kiosks to ensure our customers and clients are set up for success.
Planning and preparing for deployments.
Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person

Minimum Qualifications

Bachelor’s Degree (or equivalent experience).
Ability and desire to travel frequently.
Self-starter who is comfortable getting the job done without much assistance.
Relentlessly resourceful, always thinking outside the box to solve complex problems.
Strong communication skills.
Ability to lift 50 pounds or more.

Preferred Qualifications

Preferred: prior IT or tech repair experience.
Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components.

What We Offer

An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries
Excellent health, dental and vision insurance for you and your dependents
401k plan
Flexible PTO policy
Competitive salary in a small, rapidly scaling company
Pet insurance for your fur babies
Voluntary life insurance plan
For roles based in Los Angeles, CA, the starting salary for this position is estimated to be $105,000 USD annually. Note that total compensation for this position will be determined by candidate’s relevant qualifications, work experience, skills, and other relevant factors. This estimate excludes the value of any bonuses; the value of any benefits offered by Mashgin; and the potential future value of any other long-term incentives.

Mashgin is proud to be an equal opportunity employer. Individuals seeking employment at Mashgin are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.