Desktop Support Administrator
Job Summary
Job Description
As a Desktop Support Administrator, you'll be the first point of contact for IT issues across SkyBox Labs. You'll diagnose and resolve technical issues across various platforms, set up and maintain hardware, manage IT assets, and collaborate with teams to streamline IT processes. You'll also support user onboarding and offboarding, ensuring a smooth experience. This role requires a strong technical knowledge of Windows 10/11, Google Suite, Office 365, macOS, Active Directory, and an IT Ticketing system. You'll need excellent problem-solving and communication skills, along with the ability to work in a fast-paced, dynamic environment.
Must have:
- 1-3 years of IT support experience
- Strong technical knowledge
- Excellent problem-solving skills
- Excellent communication skills
- Ability to work in a fast-paced environment
- Positive attitude
Good to have:
- Experience with gaming hardware and software
- IT diploma or certification (e.g. CompTIA)
Perks:
- Collaborative and inclusive culture
- Opportunity to work on iconic games
- Potential for one remote work day per week
2 skills required
Job Details
Who is SkyBox Labs?
Recognized as one of BC's Top Employers (2024), SkyBox Labs is a game development studio that works on some of the world’s most iconic games. The studio is currently co-developing Halo Infinite, working on projects in the Minecraft universe, supporting the dev team at Bungie on Destiny, supporting development of Fallout 76, and working on original IP. As one of Canada’s fastest-growing game studios, since our inception in 2011, SkyBox Labs has evolved from a group of 8 people to a team of over 270+ Engineers, Artists, Animators, Designers, Producers, and more! Join us in our Burnaby studio, or have the opportunity to work remotely within Canada for certain designated projects.
Interested? Let’s talk about what we’re hiring for:
As a Desktop Support Administrator, you’ll be the first line of defense on the Help Desk team! You'll work on a 12-month fixed term contract, based in our Burnaby office. Your role includes ensuring smooth operations and resolving IT issues across our growing studio at SkyBox Labs. Your role includes working on a variety of technical challenges, from hardware setups to software troubleshooting, directly impacting the productivity and success of our employees and the studio as a whole.
A snapshot of your role:
- Be the first point of contact on the internal Help Desk team, resolving IT issues and queries efficiently across the studio for in-studio and remote employees
- Diagnose and resolve technical issues across various platforms, minimizing downtime across the studio
- Set up and maintain hardware, including PCs, laptops, and peripherals
- Manage IT assets, inventory, and user accounts
- Collaborate with teams to streamline IT processes and improve efficiency
- Support user onboarding and offboarding, ensuring a seamless experience
- Use your positive energy, sharp problem-solving skills, and clear communication to support individuals and the studio as a whole
Sound like you? This is what we're looking for:
- 1-3 years of IT support experience
- Strong technical knowledge, including Windows 10/11, Google Suite, Office 365, macOS, Active Directory, and an IT Ticketing system
- Excellent problem-solving and communication skills, including written and verbal
- Ability to work in a fast-paced, dynamic environment
- A positive attitude and a passion for technology
- Experience with gaming hardware and software
- IT diploma or certification (e.g. CompTIA)
Nice-to-Haves:
This role requires fully in-studio work, with potential for one remote work day per week, subject to manager approval.
Our commitment to you:
SkyBox Labs is proud to be an equal opportunity employer, committed to developing and maintaining a diverse workforce. You’ll join a collaborative, inclusive culture. One where we succeed together – across the desk and around Canada. Where like-minded people work naturally together to achieve great things (and games!).
Only candidates who reside in Canada or are willing to relocate will be considered for this role. Additionally, although we appreciate all interest, only those candidates selected for an interview will be contacted.
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About The Company
SkyBox Labs is a full-service game development studio based in Vancouver, BC, Canada. Founded in 2011, we’ve developed titles alongside some of the world’s top publishers including Xbox Game Studios, Bungie, and Electronic Arts. The studio is currently co-developing Halo Infinite, working on projects in the Minecraft universe, supporting the dev team at Bungie on Destiny 2: Lightfall, and supporting development of Fallout 76.
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