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Technical Support Specialist

Victoria, Australia (On-site)

Technical Support Specialist

2 Weeks ago • All levels • Administrative

About the job

2 skills required for this role

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communication

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Job Description

Easygo seeks a Technical Support Specialist to provide exceptional support for their iGaming platforms. This role involves investigating and resolving player and system issues, manipulating datasets, writing database queries, and performing data analysis. The ideal candidate possesses strong analytical and problem-solving skills, excellent communication abilities (explaining technical concepts to non-technical audiences), and the ability to work in a fast-paced environment. On-the-job training is provided, making this suitable for those looking to build skills in a dynamic setting. Responsibilities include performing investigations, manipulating data queries, providing proactive support, engaging with suppliers, adapting to new systems, documenting actions, and contributing to team improvement. Experience with iGaming, databases, or data analysis is beneficial but not required.

Must have:

Analytical thinking & problem-solving
Interest in IT & Technology
Good communication skills
Proactive & adaptable
Strong team player

Good to have:

iGaming industry exposure
Database knowledge
Data analysis skills
Degree in IT/Computer Science

Perks:

EAP access
Learning & Development Platform
Paid volunteer day
Free coffee, tea, juices, smoothies
Free daily breakfast
Massage Wednesdays
Team lunches & happy hour
Fun office environment
Free cold drinks & snacks

Want to provide a high-level of customer service while problem-solving for our iGaming platforms?

What's in it for you?

Are you a technical support superstar with a passion for all things crypto? Do you have a flair for fantastic customer support? Are you passionate about tech and online gaming? If you answered yes to these questions, then we've got the perfect gig for you! We are seeking a Technical Support Specialist to support a huge online gaming platform to ensure our players receive outstanding support and online experiences. If you're someone with a passion for online gaming, Customer Service and problem solving, then this is the perfect role for you!

Your role with us

Your mission should you choose to accept it, will be to dive headfirst into supporting our community by manipulating datasets, writing database queries, and thinking analytically to investigate and resolve issues our customers are having on our huge platform. Please note, this is not your typical tech support role. It's an opportunity to immerse yourself in a specialised iGaming platform to support our players and to take an investigative approach to problem-solving. You will receive on-the-job training, making this a fantastic opportunity for someone looking to establish their skills in a dynamic, fast-paced environment.

Who are we?
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming.

Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live-streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games.

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 400+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today!

What you'll do:

Receive and apply on-the-job training, demonstrating a passion for continual learning and skills growth.
Perform investigations into player and systems issues, leveraging specialised knowledge of our platform and technologies.
Manipulate data queries and use various tools to perform data analysis to understand and resolve technical issues.
Provide proactive technical support to our customer service agents and communicate technical concepts to a non-technical audience.
Engage with suppliers and gaming providers to follow-up with issues and system enhancements.
Adapt swiftly to new tools and systems within a rapidly changing technological environment.
Document all actions, troubleshooting steps, and decisions made during problem-solving.
Contribute to the team's success by identifying areas of improvement and suggesting innovative solutions.

What you'll bring:

Demonstrated analytical thinking and problem-solving abilities, with a keen attention to detail.
Natural talent for computing and an interest in IT and Technology.
Good communication skills, with an ability to explain technical issues to non-technical people.
Proactive and adaptable, with an ability to work in a fast-paced environment.
Strong team player, dedicated to team success and continual improvement.

Bonus Points for:

Exposure to iGaming or related industries is an advantage, but not a requirement.
Knowledge of databases, spreadsheets, large datasets and/or manipulating data queries is also advantageous but not a requirement.

Education & Experience

Degree or diploma in Information Technology, Computer Science, or a related field is preferred.
Prior experience in a technical support or data analysis role would be beneficial.
Understanding of online casino gaming software and related technologies will be a plus.

Some of the perks of working for us:

EAP access for you and your family
Access to over 9,000 courses across our Learning and Development Platform
Paid volunteer day
Two full-time baristas who will make your daily coffee, tea, fresh juices and smoothies for FREE!
FREE daily catered breakfast!
Massage Wednesdays - we get professionals to do this!
Team lunches and happy hour in the office from 4pm on Fridays
Fun office environment with pool tables, table tennis and all your favourite gaming consoles
'Help Yourself' Cold Drinks Fridges and massive Snack Walls on every working level!

“We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant”

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.

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About The Company

Easygo

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Easygo is a well-established global tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space building well-designed casino games, crypto platforms, and sportsbooks built on our "provably fair" algorithms. The products we build are used by millions of people around the world including Drake and you’ll see their logos on an EPL team, the UFC, advocated by e-gamers and in a number of other sporting places.

The last 2 years have been huge for us, we have grown from 20 to 100+ team members. Whilst the products that we build are global we have two amazing offices in the same building in the heart of the CBD with all the bells and whistles you could ever want. Including an in-house barista, pool, and table tennis tables, PS5 and Nintendo Switches, a meditation room, help yourself drinks fridge and snack wall, catered breakfast daily, weekly massages and team lunch.