TechOps - TechOps Engineer
Job Summary
Job Description
As a TechOps Engineer at Paytm, you will troubleshoot, debug, evaluate, and resolve customer-impacting issues, focusing on pattern detection and collaborating with engineering and product teams to eliminate defects. The role demands strong troubleshooting, technical, communication, and problem-solving skills. You'll handle diverse and overlapping tasks, requiring quick learning and adaptability. Responsibilities include handling incidents and escalations, troubleshooting issues, managing customer inquiries, working with relational databases, and utilizing project management tools like Confluence and Jira. Experience with Linux, SQL, scripting (Python/shell/Bash), and REST APIs is essential.
Must have:
- 1+ year Linux and SQL experience
- 1+ year scripting (Python/shell/Bash)
- MySQL/SQL expertise
- REST API experience
- Troubleshooting and customer handling skills
- Project management tool experience (Confluence, Jira)
Perks:
- Collaborative, output-driven program
- Increased cross-sell opportunities
- 360-degree feedback
- Respectful work environment
9 skills required
Job Details
About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology
About the role: As a Techops Engineer you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development andor product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.
Expectations/ Requirements
· 1-3 years of overall Experience.
· 1+ year of experience in Linux and SQL.
· 1+ year of experience in Scripting python / shell / Bash.
· Self-motivated, ability to do multitasking efficiently.
· Should be very good in MySQL / SQL
· Basic Linux OS knowledge
· Handson experience on Shell/UNIX commands.
· Rest API working experience to execute curl, Analysing request and response, HTTP codes etc.
· Knowledge on Incidents and escalation practices.
· Ability to troubleshoot issues and able to handle different types of customer inquiries.
· Technical knowledge about the relational database.
· Should have worked in project management tools like confluence, JIRA.
· Excellent written and oral communication skills
Skills Required:
- Self-motivated, ability to do multitasking efficiently.
- Should be very good in MySQL / SQL
- Basic Linux OS knowledge
- Handson experience on Shell/UNIX commands.
- Rest API working experience to execute curl, Analysing request and response, HTTP codes etc.
- Knowledge on Incidents and escalation practices.
- Ability to troubleshoot issues and able to handle different types of customer inquiries.
- Technical knowledge about the relational database.
- Should have worked in project management tools like confluence, JIRA.
- Excellent written and oral communication skills
Why join us
· A collaborative output driven program that brings cohesiveness across businesses through technology
· Improve the average revenue per use by increasing the cross-sell opportunities
· A solid 360 feedbacks from your peer teams on your support of their goals
· Respect, that is earned, not demanded from your peers and manager
Compensation:
If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
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