Director - Risk Consulting, Visa Consulting & Analytics

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The India & South Asia (InSA) Consulting Market team within Visa Consulting & Analytics provides consulting and solution services for Visa’s largest issuers in India, Sri Lanka, Bangladesh, Nepal, Bhutan & Maldives. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and running risk.

You will join our consulting team and play a role in delivering and implementing high impact projects and solutions with client across the Payments Ecosystem which includes Issuers, Acquirers, Merchants, Fintechs etc. This person will develop initiatives to promote balanced and profitable growth, thereby ensuring that Visa is both, the preferred brand and outstanding business partner. This role is based in our Mumbai office and reporting into the Head of Risk Consulting Practice, India & South Asia.

What the Director Risk Consulting, Visa Consulting & Analytics does at Visa:

The Director Risk Consulting is responsible for delivering Risk advisory services to Visa’s clients (Issuers, Acquirers and Merchants) across Credit Risk and Fraud Risk. The Director will report into the Head of Visa Consulting  and Analytics, VCA - India and South Asia (INSA), and will lead the Credit and Fraud Risk advisory Practice Area. This individual will bring expertise in both the Credit and Fraud Risk functional domain gained as within a bank and/or a specialized consulting firm. We are looking for a motivated, analytically minded leader with a track record of using Risk expertise to unlock business value.

 Key responsibilities for the Director Risk Consulting:

The three key responsibility areas are :

• Business and pipeline development of Visa’s Consulting and Analtyics’ Risk advisory services with specific revenue targets
• Participate in high-impact solutioning & delivery that meet the high standards that result in high NPS & repeat engagements
• Develop Consulting practice area & contribute to Thought Leadership

Specific responsibilities:

• Scale up the Risk Advisory Practice in the market and will be responsible for meeting the practice and delivery targets across Fraud Risk and Credit Risk practice area
• With expertise in Risk, help develop clients business strategies across the product lifecycle (acquisition, underwriting, customer management, portfolio risk management)
• Responsible for delivery of Credit and Fraud Risk advisory engagements across INSA
• Develop Risk advisory related knowledge and capabilities creating next generation risk engagement with Visa clients
• Build new scalable solutions, toolkits, standard methodology documents and consulting approach that can be applied across VCA practice
• Partner with in-market VCA consultants and data scientists to innovate and deliver risk-related advisory engagements
• Establish Intellectual Property (IP) risk repository for VCA by capitalizing on learnings from consulting engagements (e.g., build standard methods, create library of case studies, templatize modeling codes)
• Reengineer and/or package risk consulting methodologies and data driven solutions as appropriate, ensuring world-class best practices and efficiency through economies of scale
• Partner with other Visa functions (e.g., Risk, Products) to capitalize on existing risk products/solutions and co-design new ones leveraging Visa’s assets (expertise, data, capabilities)
• Share methodologies and best practices with other VCA regional teams
• Ensure consistency, standards & quality control of Credit Risk methodologies in AP
• Provide deep subject matter expertise and thought leadership by publishing articles and white papers

 Why this is important to Visa

With a rapid change in the payment landscape, new regulations around Open banking and Open data and the emergence of new Fintech players – the payment ecosystem is rapidly evolving, and our clients are looking to Visa as the payment experts to help them navigate through the opportunities and challenges that these changes pose. Visa with its global reach and rich transaction data set is ideally positioned to assist issuer and acquirer solve their strategic business problems and drive growth. We are looking for an individual to join us as a Director Risk Consulting. This individual will support in expanding VCA consulting engagements with our Issuers and Acquirer to drive risk related advisory engagement.

Some Illustrative Projects:

The nature of projects this role will play a key role in vary; this would include helping issuers and acquirers solve their most strategic business problems on credit Risk:

• Risk strategy – Designing fit-for-purpose credit and fraud risk strategy
• Risk diagnostic - Identify opportunities to optimize risk management
• Line Management - Optimize credit line based on usage propensity and risk profile
• Underwriting - Increase underwriting approvals by leveraging alternate data
• Balance Build - Build revolving balances to drive incremental lending economics
• Authorization Optimization - Define optimal authorization strategy with balanced risk control measures
• STIP Optimization - Define optimal STIP strategy with balanced risk control measures
• Fraud Strategy & Process Optimization - Enhance fraud risk management strategy with optimal detection performance
• Fraud Risk Prediction/Scoring - Development of statistical models based on client data to predict the likelihood of fraud occurrence
• Fraud Rule Optimization - On-behalf execution of fraud risk management for clients to optimize performance & enhance detections
• Innovation - Industry Insights, Thought Leadership, Strategic Risk Advisory, Solutions and Playbooks
• Enterprise Fraud Framework & Strategy - Develop future state Fraud Strategy & Framework leveraging global best practices
• Acquiring Risk - Merchant on-Boarding & Activation, Application Fraud Management

Specific skill set and experience required:

• 10+ years of relevant experience in Credit Cards Risk Management/Analytics either with issuing banks or a risk practitioner in a consulting Firm
• Master's degree, ideally in a quantitative field (e.g., engineering, economics, mathematics, science) from a reputed institution
• Previous Engagement Management / Business Development experience at large management consulting firm leading or Portfolio Management / Product Leadership at a large Indian Financial Institution
• Experience using financial indicators to measure business performance with a significant focus on impacting return on investment
• Knowledge and understanding of banking operations and/or payment schemes, including products & services, business systems and processes, marketing initiatives and card issuing experience
• Outstanding problem-solving skills, with demonstrated ability to think creatively and strategically
• Impeccable team player, able to gracefully work with and influence people at all levels
• Strong financial acumen and understanding of profitability drivers of financial institutions
• Excellent communication, storytelling and presentation skills
• Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
• Technology-driven mindset, digitally curious, up to date with digital and technology literature, trends

Relevant experience shall include:

• Curious, up to date with Indian payment landscape with a point of view on what & how of client priorities & problems
• Experience in fraud risk analytics or hands on experience with one or more data analytics/programming tools preferred
• Deep understanding of the consumer credit/fraud risk landscape in India
• Understanding of risk regulation, compliance, and organizational implications (e.g., Basel)
• Expertise in Fraud Management (prevention, detection, response)
• Hands on experience of risk analytical models
• Understanding of the implications of digital transformation on risk management

What will also help:
Direct relevant experience in consulting roles and or payment / technology firms