The Drop Ship Specialist I manages and maintains orders and customer requests for Turn5, coordinating with a third-party supplier. Responsibilities include reviewing and resolving customer service requests, managing vendor email and phone communications, creating tickets for tasks and escalations, updating order information (tracking numbers, shipping dates, cancellations), and performing other duties as assigned.  The role requires strong communication, organization, attention to detail, and the ability to work in a fast-paced environment. Proficiency in Microsoft Excel and PCs is essential.

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<section aria-labelledby="job-description-title" class="styles--3vx-H" data-ui="job-description"><h2 id="job-description-title">Description</h2><div><p>The Drop Ship Specialist I position includes the management/maintenance of orders</p><p>and associated customer requests placed with Turn5 that are shipped to our customers by a 3 rd party</p><p>supplier.</p><p><strong>Responsibilities</strong></p><ul><li>Review and resolve requests submitted to Turn5’s Customer Service team by our retail customers</li></ul><ul><li>Review and respond to inbound vendor email communications in the form of tickets</li></ul><ul><li>As needed, handle inbound phone calls from vendors and make outbound phone calls tovendors to assist with specific tasks</li></ul><ul><li>Create ticket requests for tasks and needed escalations based on provided information</li></ul><ul><li>Add order level updates to our systems such as entering tracking numbers, updating expected shipment dates, canceling orders, etc.</li></ul><ul><li>Perform other tasks and duties as assigned</li></ul></div></section><section aria-labelledby="job-requirements-title" class="styles--3vx-H" data-ui="job-requirements"><h2 id="job-requirements-title">Requirements</h2><div><ul> <li>Strong written and verbal communication skills</li> <li>High level of organization and attention to detail</li> <li>Ability to learn and follow processes</li> <li>Ability to work in a fast-paced environment with tight deadlines and shifting priorities</li> <li>Active listener and good team collaborator</li> <li>Basic Microsoft Excel skills</li> <li>PC proficient</li> <li>Not required, but a plus: Automotive knowledge and/or interest</li> </ul></div></section><section aria-labelledby="job-benefits-title" class="styles--3vx-H" data-ui="job-benefits"><h2 id="job-benefits-title">Benefits</h2><div><p><strong>Candidate Location:</strong>&nbsp;Philippines</p><p><strong>Job Location:</strong>&nbsp;Remote</p><p><strong>Shift Timing:</strong>&nbsp;Monday – Friday, 9:00 AM – 6:00 PM EST or 8:00 AM – 5:00 PM EST</p><p><strong>Payroll via:</strong>&nbsp;Upwork Contract</p><p><strong>Payment Currency:</strong>&nbsp;USD</p><p><strong>Salary Range:</strong>&nbsp;$5 - $7 per hour</p><p><strong>Payment Cycle:</strong>&nbsp;Weekly or Biweekly</p><p><strong>Working Hours:</strong>&nbsp;42 hours per week</p><p><strong>Benefits:</strong>&nbsp;No additional benefits beyond hourly payment</p></div></section>