Enterprise Customer Support Specialist
Job Summary
Job Description
The Enterprise Customer Support Specialist will provide technical support to enterprise customers, focusing on U.S. and E.U. markets. They will solve complex issues, advise on product usage, and work with support leadership and product teams. Responsibilities include maintaining expertise in Perplexity Enterprise features, creating support documentation, tracking metrics, and assisting with security compliance. The role requires understanding of E.U.-specific security requirements, and experience with customer support platforms. The candidate will support enterprise clients across various industries and their unique use cases, ensuring high customer satisfaction in a fast-paced environment.
Must have:
- 2+ years in B2B enterprise customer support, experience in European markets
- Understanding of E.U. security requirements and GDPR compliance
- Knowledge of AI products, and ability to explain technical concepts clearly
- Excellent communication skills in English and another language.
- Experience with customer support platforms (Intercom or Zendesk)
- Proven track record of high customer satisfaction
- Technical familiarity with enterprise software
Good to have:
- Stripe support experience
- Knowledge of SSO implementations and API integrations
- Experience supporting AI or search products
- Familiarity with enterprise cloud storage services
5 skills required
Job Details
We are seeking an experienced Enterprise Customer Support Specialist to join our team and provide exceptional support for our Enterprise Pro offer at Perplexity. The ideal candidate will have a strong background in supporting enterprise-level B2B products and a solid understanding of both U.S. and E.U. security requirements.
Responsibilities
- Provide technical support to enterprise customers across both U.S. and E.U. markets, solving complex issues and advising on product usage
- Work with support leadership and product teams to address customer needs and improve our Enterprise Pro offering
- Maintain expertise in Perplexity Enterprise features, including AI models and cloud integrations
- Create and maintain support documentation, FAQs, and troubleshooting guides for enterprise customers
- Track and report on key support metrics like response times and customer satisfaction
- Help with security compliance requirements specific to E.U. regulations and data protection standards
- Support enterprise clients across various industries with their unique use cases
Qualifications
- 2+ years in B2B enterprise customer support, with experience supporting European markets
- Understanding of E.U.-specific security requirements, localization practices and GDPR compliance
- Knowledge of AI products and ability to explain technical concepts clearly to non-technical audiences
- Excellent communication skills in English and additional language such as Spanish, French or German
- Experience with customer support platforms like Intercom or Zendesk
- Proven track record of high customer satisfaction in fast-paced environments
- Technical familiarity with enterprise software (engineering background not required)
Bonus
- Stripe support experience
- Knowledge of SSO implementations and API integrations
- Experience supporting AI or search products
- Familiarity with enterprise cloud storage services
At Perplexity, we've experienced tremendous growth and adoption since publicly launching the world's first fully functional conversational answer engine in 2022. We've grown from answering 2.5 million questions per day at the start of 2024 to around 20 million daily queries in December 2024. We also offer Perplexity Enterprise Pro, which counts leading companies like Nvidia, the Cleveland Cavaliers, Bridgewater, and Zoom as customers.
To support our rapid expansion, we've raised significant funding from some of the most respected technology investors. Our investor base includes IVP, NEA, Jeff Bezos, NVIDIA, Databricks, Bessemer Venture Partners, Elad Gil, Nat Friedman, Daniel Gross, Naval Ravikant, Tobi Lutke, and many other visionary individuals. In 2024, our employee base grew nearly 300%, and we're just getting started.
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