Customer Support Representative

14 Hours ago • 1 Years + • Customer Service

Job Summary

Job Description

We are seeking a Customer Support Representative to join our team in Warsaw. Your responsibilities will include responding to customer queries via live chat, email, or phone regarding various issues such as account problems, payments, games, and platform navigation. You will also assist users with troubleshooting technical problems like login errors or website glitches, and help with account-related tasks. Additionally, you'll explain game rules and betting procedures, report game errors, clarify betting odds, and assist with deposit and withdrawal issues. Ensuring customer compliance with regulations and promoting responsible gambling are also key aspects of this role.
Must have:
  • 1+ years of experience in customer support/call center
  • English proficiency at Intermediate level or higher
  • Proficient knowledge of customer service practices
  • Knowledge of sales principles
  • Able to maintain customer confidentiality
Good to have:
  • Excellent verbal and written communication skills
  • Attention to detail
  • Problem-solving skills

Job Details

Growe welcomes those who are excited to:
  • Respond to customer queries via live chat, email, or phone regarding account issues, payments, games, bonuses, or platform navigation;

  • Assist users with troubleshooting technical issues related to the platform, such as login problems, website errors, or software glitches;

  • Help users with account-related tasks like registration and updating account information;

  • Assist customers by explaining the rules of various games (sports betting, casino games, etc.) and how betting works;

  • Report and escalate issues related to game errors or malfunctions to the relevant technical or support teams;

  • Clarify questions related to betting odds, how bets are settled, and how winnings are calculated;

  • Assist with issues related to deposits, withdrawals, and other payments;

  • Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws;

  • Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.

We need your professional experience:
  • 1+ years of experience in customer support/call center;

  • English proficiency at an Intermediate level or higher;

  • Proficient knowledge of customer service, and standard practices and procedures;

  • Knowledge of sales principles and methods;

  • Able to maintain customer confidentiality.

We appreciate if you have those personal features:
  • Excellent verbal and written communication skills;

  • Attention to detail;

  • Problem-solving skills.
We are seeking those who align with our core values:
  • GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

  • DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

  • BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Similar Jobs

Crowd Strick - Customer Development Representative

Crowd Strick

Austin, Texas, United States (Hybrid)
1 Month ago
PhonePe - AREA SALES MANAGER

PhonePe

Goa, India (On-Site)
2 Months ago
Aeries technology - Associate Data Operations Analyst

Aeries technology

Bengaluru, Karnataka, India (On-Site)
1 Month ago
ElevenLabs - Account Executive - United States

ElevenLabs

San Francisco, California, United States (Remote)
3 Months ago
Marsh McLennan - Senior Pensions Actuarial Consultant

Marsh McLennan

London, England, United Kingdom (Hybrid)
2 Months ago
Intelerad - System Support Specialist I - Medical Imaging (PACS)

Intelerad

Australia (Remote)
1 Month ago
Xsolla - Customer Success Manager

Xsolla

Baku, Azerbaijan (Hybrid)
1 Month ago
Temperature Pro - Customer Service Representative

Temperature Pro

San Jose, California, United States (On-Site)
2 Months ago
HoYoverse - Customer Service Training Manager (Korean)

HoYoverse

Tokyo, Japan (On-Site)
2 Months ago
Publicis Groupe - Customer Service Representative

Publicis Groupe

Greensboro, North Carolina, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Big Ant Studios - Junior QA

Big Ant Studios

Melbourne, Victoria, Australia (On-Site)
5 Months ago
Tencent - Development PM Assistant (Translation/Interpretation Support)

Tencent

Osaka, Osaka, Japan (On-Site)
1 Month ago
Ansys - Lead R&D Software Engineer - C++/Python

Ansys

Chalandri, Greece (On-Site)
1 Month ago
Reddit - Senior Software Engineer, Security Partner

Reddit

Seattle, Washington, United States (On-Site)
2 Months ago
Match Group - Staff Machine Learning Platform Engineer

Match Group

New York, New York, United States (Hybrid)
2 Months ago
Workato - Senior Development and Demo Applications Administrator

Workato

Chennai, Tamil Nadu, India (On-Site)
2 Months ago
Survay Monkey - Software Engineer II Mobile Developer (Android)

Survay Monkey

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
Mattel Inc - Sr Counsel - Corporate Securities

Mattel Inc

El Segundo, California, United States (On-Site)
2 Months ago
Interactive Brokers - Client Services Representative - International Process - BPO

Interactive Brokers

Mumbai, Maharashtra, India (On-Site)
9 Months ago
Cause and FX - Lead Compositing Artist

Cause and FX

Auckland, Auckland, New Zealand (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Warsaw, Masovian Voivodeship, Poland

SoftSwiss - Senior 3D Motion Designer

SoftSwiss

Warsaw, Masovian Voivodeship, Poland (Remote)
1 Month ago
PwC - Junior Legal Analyst

PwC

Lublin, Lublin Voivodeship, Poland (Hybrid)
1 Month ago
SoftSwiss - UI/UX Designer - Senior

SoftSwiss

Warsaw, Masovian Voivodeship, Poland (Remote)
3 Weeks ago
Techland - Security Engineer (Blue Team)

Techland

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Month ago
Veeam Software - Site Reliability Engineer

Veeam Software

Warsaw, Masovian Voivodeship, Poland (Remote)
1 Month ago
Playtech - Polish Speaking Game Presenter

Playtech

Warsaw, Masovian Voivodeship, Poland (On-Site)
3 Months ago
Sabre India - Mid Software Engineer / React UI

Sabre India

Kraków, Lesser Poland Voivodeship, Poland (Hybrid)
1 Month ago
Opendoor - Senior Software Engineer - Identity and Access Management (IAM)

Opendoor

Kraków, Lesser Poland Voivodeship, Poland (Hybrid)
2 Months ago
London stock Exchange - Credit Controller- German Speaker

London stock Exchange

Gdynia, Pomeranian Voivodeship, Poland (On-Site)
1 Month ago
PwC - Analityk biznesowy  (freelance)

PwC

Warsaw, Masovian Voivodeship, Poland (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

smarsh - Customer Success Specialist

smarsh

Portland, Oregon, United States (Hybrid)
3 Weeks ago
SoftSwiss - Customer Service Specialist

SoftSwiss

Warsaw, Masovian Voivodeship, Poland (Remote)
3 Weeks ago
Canonical - Enterprise Customer Success Manager

Canonical

(Remote)
2 Months ago
Blue wire software - Customer Service Representative

Blue wire software

Glens Falls, New York, United States (On-Site)
3 Weeks ago
Star schema - Customer Service Representative

Star schema

Milwaukee, Wisconsin, United States (On-Site)
3 Weeks ago
Aisera - Technical Project Manager, Customer Success

Aisera

Palo Alto, California, United States (On-Site)
2 Months ago
OKX - Team Lead, Customer Service

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Months ago
Marvell - Staff Specialist, Hardware Support

Marvell

Singapore (On-Site)
1 Month ago
BigID - Senior Customer Success Manager

BigID

Singapore (Remote)
2 Months ago
Moon Active - Customer Support Trainer

Moon Active

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Here at GROWE, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

Warsaw, Masovian Voivodeship, Poland (Remote)

Bogota, Colombia (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

View All Jobs

Get notified when new jobs are added by Growe

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug