Part-time Customer Service Agent (Real Money Gaming Team) - Remote

9 Minutes ago • All levels • Customer Service • $16 PA - $20 PA

Job Summary

Job Description

FlowPlay is expanding in the iGaming sector and is seeking a part-time Customer Service Agent for Real Money Gaming. The role involves being the frontline for customer service, assisting with account sign-ups, resolving in-game issues, and ensuring customer interactions exceed expectations. The ideal candidate should be passionate about helping others, adept at problem-solving, and thrive in a fast-paced environment. This is a remote position open to candidates in any U.S. state and requires flexibility to work weekends and occasional schedule adjustments. Key responsibilities include providing accurate product information, resolving customer concerns, meeting performance targets, and explaining gaming site terms and promotions. The agent will also handle account and transaction information, evaluate accounts for potential AML/Fraud violations, recognize problem gambling signs, maintain customer records, process adjustments, and recommend products based on customer needs. The company boasts a positive work environment with high employee satisfaction and average tenure.
Must have:
  • Flexible part-time hours, including evenings and weekends
  • Excellent verbal and written communication
  • Strong multitasking and prioritization
  • Calm and patient demeanor
  • Commitment to high standards and professionalism
  • Ability to type and communicate on the phone for extended periods
  • Must be 21 years or older
  • High-speed internet access
Good to have:
  • Previous experience in a high-volume call center
Perks:
  • 401k plan with company matching
  • 15 days of PTO annually (prorated for PT status)
  • PTO increases with tenure
  • Compensation of $16-20 per hour

Job Details

Part time Customer Service Agent--Remote

At FlowPlay, we're expanding our horizons in the exciting world of iGaming, offering a unique blend of real money and social casino gaming experiences. We're currently seeking a part time Customer Service Agent for Real Money Gaming to join our dynamic team and help deliver world-class experiences to our valued customers.

In this critical role, you'll be the frontline ambassador of our commitment to exceptional customer service. Whether assisting with account sign-ups or resolving in-game issues, you'll ensure that every customer interaction exceeds expectations. We're looking for individuals who are passionate about helping others, thrive on problem-solving, and find satisfaction in creating positive outcomes for our players.

The ideal candidate will excel in a fast-paced environment, bringing enthusiasm and dedication to every customer interaction. Your success will be measured not just in resolved tickets, but in the number of happy customers you create along the way.

This is a part time, remote position open to candidates in any U.S. state. Due to gaming licensing regulations, we are unable to consider international applicants at this time.

The role requires the ability to work weekends and to occasionally flex the schedule.

Key Responsibilities

  • Deliver exceptional customer service by providing accurate product and service information, resolving issues, and offering guidance on promotions and bonuses
  • Partner with cross-functional departments (retail, marketing, tech, etc.) to effectively resolve customer concerns and ensure a seamless customer experience
  • Consistently meet or exceed agreed-upon KPIs and performance targets
  • Engage in continuous learning through hands-on training with fellow agents, leads, and management to enhance skills and knowledge
  • Clearly explain the terms, conditions, promotions, and bonusing of the casino gaming site to customers
  • Provide comprehensive information to customers regarding their account and transactions
  • Evaluate accounts to identify potential AML/Fraud violations based on deposit, withdrawal, and play transactions
  • Recognize problem gambling signs and assist customers by providing information and resources to get them the necessary support
  • Maintain accurate customer records by updating account information as needed
  • Process customer adjustments to maintain precise financial accounts
  • Recommend potential products or services to management based on customer information and needs analysis
  • Prepare product or service reports by collecting and analyzing relevant customer data
  • Contribute to overall team success by accomplishing related tasks as assigned

Required Skills and Competencies

  • Ability to work flexible part-time hours, including evenings and weekends as needed
  • Previous experience in a high-volume, fast-paced call center strongly preferred
  • Excellent verbal and written communication skills
  • Strong multitasking and prioritization abilities
  • Calm and patient demeanor when handling complaints and difficult situations
  • Commitment to high standards, initiative, proactivity, and professionalism
  • Ability to type and communicate on the phone for extended periods

Other Requirements

  • Must be 21 years of age or older
  • Ability to successfully complete a background check, drug screen, and obtain necessary gaming licenses
  • Successfully complete required jurisdictional training
  • Must have high speed internet access in your remote work location
  • Availability to work nights, holidays, and weekends as required

Join the FlowPlay team!

At FlowPlay, we pride ourselves on being a company that we all love working for. We are regularly featured among the 20 best places to work in Seattle (according to Seattle Business Magazine), and our average tenure in the company is almost 8 years. Despite delivering large and successful games with global reach, we have a small team culture where each colleague’s impact can be felt. In surveys, our employees report high satisfaction rates and say that they enjoy getting to know and work with each other and value working on games that bring people joy.

We offer:

  • A 401k plan with company matching
  • 15 days of PTO annually (prorated for PT status), PTO increases with tenure
  • Compensation will be a range of $16-20 per hour, depending on experience and shift worked (overnight shifts will be compensated at a higher rate).

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Seattle, Washington, United States

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Customer Service Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Back in the mid-2000s, when browser games were booming and virtual worlds were just getting started, FlowPlay saw a golden opportunity to build online communities around casual games. Our journey led us to create an unprecedented massively multiplayer online (MMO) games platform that connects 75 million players around the world. While the platform and business strategy has evolved over the years, FlowPlay’s focus on community and technology innovation has never wavered. As a self-publishing studio, we have the freedom to create games that we truly believe in, keeping players happy while exploring opportunities to enter untapped markets and cultivate new communities.

Seattle, Washington, United States (Remote)

Seattle, Washington, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by FlowPlay

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug