Customer Service Advisor

1 Month ago • All levels

Job Summary

Job Description

As a Customer Service Advisor, you will answer customer inquiries via phone, chat, and other electronic methods. You will also respond to customer requests for product information, assist with complaints and billing inquiries, and resolve customer service issues. Additional responsibilities include utilizing computer technology to handle a high volume of calls, working closely with team leads and supervisors, adhering to call scripts, and compiling reports.
Must have:
  • Answer customer inquiries via phone and chat
  • Respond to product information requests
  • Handle complaints and billing inquiries
  • Resolve customer service issues professionally
  • Handle a high volume of calls
  • Work with team to ensure satisfaction
  • Adhere to call script and policies
  • Compile reports
  • Manage customer interactions using AWS tools
  • High School diploma or equivalent education
  • Must be at least 18 years old
  • Must have a stable history of employment
  • Must be able to work full time, 40 hours a week
  • Must have a distraction-free work environment
  • Experience using internet-based browsers
  • Ability to accurately type at least 25 wpm
  • Excellent oral and written communication skills
  • Proficiency in MS Office applications
  • Full professional proficiency in written and spoken English
  • Must reside within an approved state
  • Must have a high-speed internet connection

Job Details

Customer Service Advisor 

United States

 

Pay is $12/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.  

 

The Opportunity:  

Position responsibilities:

  • Answering customer inquiries via phone, chat, and other electronic methods
  • Responding to customer requests for product information and assistance
  • Assisting customers with complaints and billing inquiries
  • Resolving customer service issues in a timely and professional manner
  • Utilizing computer technology to handle a high volume of calls
  • Working closely with team leads, supervisors and contact center managers to ensure customer satisfaction
  • Adhering to call script and call center policies
  • Compiling reports
  • Managing customer interactions using provided Amazon Web Services (AWS) tools

 

The Candidate:   

Required skills/qualifications:   

  • High School diploma or equivalent combination of education and experience   
  • Must be at least 18 years old    
  • A stable history of employment    
  • Willing to accept a temporary assignment  
  • Must be able to work full time, 40 hours a week 
  • Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift   
  • Experience using internet-based browsers such as Chrome, Firefox, Safari   
  • Ability to accurately type at least 25 wpm   
  • Excellent oral and written communication skills   
  • Proficiency in MS Office computer applications, including Word and Excel
  • Full professional proficiency in written and spoken English (equivalent to CEF C1 level or above)   
  • Must reside within an approved state*   
  • Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL)   
  • Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service)  
  • 40 Mbps Download   
  • 20 Mbps Upload   
  • 100ms Ping or less   
  • Jitter: 40 MS or less   
  • Wi-Fi Connection is permitted   
  • The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges   

  

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. 

 

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. 

 

 

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