Equities Service Desk - Trader Support - 7464

8 Months ago • Upto 2 Years

Job Summary

Job Description

Provide support to customers and trading personnel, analyze incidents, and resolve issues independently or with other teams. Requires strong analytical skills, communication skills, and a passion for understanding financial markets.
Must have:
  • Problem Solving
  • Financial Markets
  • Communication Skills
  • Analytical Skills
Good to have:
  • Network Knowledge
  • C++
  • TCL
  • UNIX Scripting
Perks:
  • Global Footprint
  • Career Experience

Job Details

The Role:

The EU Service Desk provides support service to customers and forms part of ION's global support team. The desk is responsible for providing both on-site and remote support to users and trading support personnel, maintaining a strong relationship with clients as well as developing a deep understanding of client systems and business practices.

Key Responsibilities

    • Receives all client raised incidents and enters on the internal call logging system 
    • Analyses each call, using business acumen to identify the nature of the incident and action appropriately 
    • Deals with calls immediately, either independently or by passing to the appropriate team to ensure optimum resolution 
    • Works to improve knowledge and skills to increase 1st line resolution within the service desk 
    • Attends client site to assist with issue resolution and increase business knowledge where requested 
    • Develops strong working relationships with other departments to assist with the delivery of our service to clients 
    • Adheres to "best practice" and department procedures for client communications, incident progression and investigation
    • Participates in the team shift patterns and assists with weekend work and out of hours escalation when required

Required Skills, Qualifications and Experience

    • Hold an IT, numerate or business related Degree or equivalent experience 
    • Minimum 0-2 years of experience
    • Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure 
    • Ability to read and understand code in one or more of the following: C++, TCL, UNIX Scripting 
    • Service desk analysts need to be dynamic, resilient, objective, delivering rapid and accurate solutions to the incidents raised by customers 
    • Excellent written and verbal communication skills 
    • A confident and professional manner 
    • Able to manage own time and a changing workload 
    • Co-operative approach to working with team members and other departments 
    • Able to view situations from a customer perspective and act accordingly 
    • A strong desire to develop a deep understanding of financial markets and business flows and Fidessa's functionality
    • Working knowledge of networks and network infrastructure is desirable
About us

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

• Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.

• Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.

ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe.

Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.

ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.
ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

Similar Jobs

NVIDIA - Senior Platform Software Engineer, PCIe

NVIDIA

Santa Clara, California, United States (On-Site)
2 Months ago
Oliver Plus - Integrated Project Manager

Oliver Plus

Mumbai, Maharashtra, India (On-Site)
1 Day ago
Adyen - Data Analyst, Fraud

Adyen

Amsterdam, North Holland, Netherlands (On-Site)
1 Day ago
Amber - Talent Acquisition Intern

Amber

Guadalajara, Jalisco, Mexico (Remote)
3 Months ago
Thales - Senior Bid Manager

Thales

Tubize, Wallonia, Belgium (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Rivian - Standards Design Specialist

Rivian

Belgrade, Serbia (On-Site)
1 Week ago
GameDuell - Senior Product Manager - Games

GameDuell

Berlin, Berlin, Germany (Hybrid)
2 Months ago
IMC - Operational Delivery Manager

IMC

Amsterdam, North Holland, Netherlands (On-Site)
1 Month ago
Just wont die - Technical Artist

Just wont die

Cambridge, England, United Kingdom (Remote)
1 Month ago
Hawkeye Innovations - 3rd Line Support Engineer

Hawkeye Innovations

London, England, United Kingdom (Hybrid)
3 Months ago
Ness - Mid Java Developer

Ness

Timișoara, Timiș, Romania (Hybrid)
2 Months ago
Tencent - Senior Regional Game Operation Manager

Tencent

London, England, United Kingdom (On-Site)
4 Months ago
Zazz - Senior Recruiter, North America

Zazz

India (On-Site)
7 Months ago
NVIDIA - Senior Solutions Architect, Networking

NVIDIA

California, United States (On-Site)
3 Months ago
Workato - Senior Mobile Engineer (React Native)

Workato

Belgrade, Serbia (On-Site)
1 Day ago

Get notifed when new similar jobs are uploaded

Jobs in Woking, England, United Kingdom

HCL Tech - Technical specialist .net,c#,angular

HCL Tech

London, England, United Kingdom (On-Site)
1 Month ago
Hawkeye Innovations - 3rd Line Support Engineer

Hawkeye Innovations

London, England, United Kingdom (Hybrid)
3 Months ago
Rolls-Royce - Product System Design Engineer - Composite Fan Systems

Rolls-Royce

Derby, England, United Kingdom (Hybrid)
1 Month ago
WongDoody - Freelance Community

WongDoody

London, England, United Kingdom (On-Site)
2 Months ago
rivos - Senior Power-Management Architect

rivos

Cambridge, England, United Kingdom (Hybrid)
7 Months ago
Salesforce - Named Account Executive, Retail & Consumer Goods

Salesforce

London, England, United Kingdom (On-Site)
1 Month ago
Axon - Senior Accounts Payable Specialist

Axon

London, England, United Kingdom (Hybrid)
1 Day ago
King - Legal Counsel - Employment

King

London, England, United Kingdom (Hybrid)
2 Months ago
BigID - Technical Support Engineer

BigID

London, England, United Kingdom (Remote)
1 Month ago
Rocket Science - Frontend UI Engineer

Rocket Science

Brighton And Hove, England, United Kingdom (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

We’re visionary innovators who are delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments. By combining our passion for automation with a strategic view on the industries we serve, we design solutions that improve decision-making, simplify complex processes, and empower people. Simply put, we help our customers do more, faster and better than before. We believe our investments in research and development are shaping the future of automation and enabling our customers to transform their business. And we embrace the power of community, working with each other and with our customers to succeed through a positive culture of continuous improvement.

Jersey City, New Jersey, United States (On-Site)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

London, England, United Kingdom (On-Site)

Budapest, Hungary (Hybrid)

Chicago, Illinois, United States (On-Site)

London, England, United Kingdom (On-Site)

Mexico City, Mexico (Hybrid)

View All Jobs

Get notified when new jobs are added by Ion

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug