Executive CST - Travel

Paytm Travel has revolutionized the travel industry - with a goal to empower millions of travellers who choose us as their preferred travel partner. We are no. 2 in the travel segment, in India, within a span of a few years, which proves our capability and potential to become no. 1 soon. Being one of the largest travel platforms in the country, our aim is to not only ensure seamless, instant booking, but also a delightful journey. We strive to enrich customer experience by making every transaction transparent, honest and hassle free.

To stay ahead of the curve, we are working aggressively towards our ambition to make travel affordable for all. With this customer centricity at our core, we strive to make Paytm Travel synonymous with a trustworthy travel partner.

 

Deliver extraordinary travel experience for our B2C consumers in a Backend role by providing first-hand resolution and the highest quality of customer experience to the Paytm users.

 

1) Operating in a 24 Hrs Day 6 day-week team, with multiple/rotational shift options.

2) Understanding and expertise in domestic and international travel requirements

3) Able to understand customer queries and advise them of suitable resolution

4) Customer-focused and service-oriented where you are accountable for key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics

5) Coach, develop, and mentor Junior resources and colleagues in the team when needed

 

1) Working on Fresh desk Tickets and Phones

2) Action consumers booking/PNR for refund, ticketing, re-issuance, escalations

 

1) Excellent communication skills.

2) Fresher to 6 months of experience in Travel Agency/Industry

3) Result/Target driven, attentive, adaptable, and motivated to learn.

4) Proficiency in technology to research options and complete process requirements