Flow Experience Agent (Concierge)
Job Summary
Job Description
The Flow Experience Agent plays a vital role in creating a positive and welcoming environment for residents and visitors. This role includes greeting and assisting individuals, managing packages and mail, providing administrative support, and contributing to community engagement events. Key duties involve collaboration, addressing guest and/or resident inquiries and concerns, and managing administrative tasks such as paperwork organization and report preparation. The candidate should have strong communication skills, attention to detail, and the ability to multitask effectively. The agent is expected to provide exceptional hospitality, resolve complaints, assist with coordinating move-ins and move-outs, direct lobby traffic, handle check-out, manage packages, organize documents and reports, and collaborate with the community engagement team to execute marketing initiatives. Working hours may vary.
Must have:
- Provide exceptional hospitality and professionalism
- Welcome, greet and register guests efficiently
- Accurately respond to guest requests
- Resolve resident and hotel guests’ complaints
- Partner with the Leasing Team
- Direct lobby traffic and maintain communal areas
- Adhere all guidelines, policies, and procedures
- Coordinate with property departments
- Handle check-out and cash management
- Manage packages, faxes, messages, and mail
Good to have:
- High school diploma or equivalent; college or relevant experience is a plus
- Residential Services or Hospitality experience in a luxury environment preferred
- Excellent communication skills in English
- Computer literacy with various software usage
- Strong attention to detail and problem-solving skills
- Skilled in managing several tasks simultaneously
Perks:
- Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
- Paid time off and 13 paid holidays
- 401(k) retirement plan
- Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
- Access to HSA-compatible plans
- Pre-tax commuter benefits
- Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings
1 skill required
Job Details
About the Company
Flow aims to create a superior living environment that enhances the lives of our residents and communities by developing, acquiring, owning, and managing multifamily apartment buildings and the services and technology inside those buildings.
Fulfilling our mission will require an exceptional group of people whose collective output is greater than the sum of its individual parts. Our team members are energized by the opportunity to impact our residents’ lives in meaningful ways. They are bold and creatively ambitious, driven by relentlessly high standards, act with a sense of urgency and accountability, and always, above all, operate with integrity, loyalty, and trust.
About the Role
The Flow Experience Agent will play a vital role in creating a positive and welcoming environment for both residents and visitors. This role involves various tasks such as greeting and assisting individuals, managing packages and mail, providing administrative support, and contributing to community engagement events. Key duties include cross collaboration, addressing guest and/or resident inquiries and concerns, and managing administrative tasks such as paperwork organization and report preparation. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic setting.
Responsibilities:
- Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible
- Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information
- Accurately respond to guest requests, making recommendations based on local knowledge and property practices
- Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.
- Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed
- Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities
- Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor
- Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours
- Handle check-out, cash management, and adheres to cashiering and credit policies
- Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors
- Organize and maintain documents and various reports including but not limited to package management logs and project trackers, etc.
- Stay afloat with local attractions and amenities (e.g. vendors, restaurants, museums, attractions)Use various software programs to input special requests and arrangements accurately
- Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs
- The ideal candidate should have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends and holidays).
Ideal Background:
- High school diploma or equivalent; college or relevant experience is a plus
- Residential Services or Hospitality experience in a luxury environment preferred
- Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred
- Computer literacy with the ability to use a variety of software’s
- Strong attention to detail, problem-solving skills organizational abilities and attention to detail
- Skilled in managing several tasks simultaneously and setting priorities in a high-speed environment
Benefits
• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings
Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.
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