Global Benefits Account Manager

Company:

Mercer

Description:

We are seeking a talented individual to join our Global Benefits Management Coordination team at Mercer. This role will be based in Chicago, and it is a hybrid role with a requirement of working at least three days a week in the office.

As a Global Benefits Account Manager, you will play a crucial role in supporting medium to large clients by providing accurate data and analysis while managing client risks and issues. You will lead client meetings, assist global clients with their employee benefit programs, and ensure technical accuracy in all deliverables. Additionally, you will have the opportunity to develop a strong understanding of global health and welfare benefit products and services. Join us in making an impact and enhance your professional development and thrive in a vibrant, inclusive culture.

We will count on you to:

• Manage and execute project deliverables for clients’ implementation, ongoing, and renewals
• Track and report project status to brokers/clients and internal management teams, including the nature of local discussions impacting the insurance placement or plan design strategy
• Understand the client’s benefits philosophy
• Process execution and ensuring all standard procedures and controls are being followed.
• Communicate with internal and external partners (consultants, brokers and clients)

What you need to have: 

• Bachelor’s degree and 2 years of relevant experience
  • OR 3+ years of equivalent education/work experience
• Proficient technical knowledge of insured benefits and insurance markets and/or administration technology
• Voluntary and active participation in various projects outside of specific responsibilities to support business or organizational needs
• Strong analytical skills, keen attention to detail and accuracy
• Ability to prioritize and manage multiple projects simultaneously; strong project management skills
• Experience in client facing role; strong verbal/written communication and interpersonal skills
• Proficiency in Excel and working knowledge of MS Office
• Flexibility required to meet with global colleagues outside of regular work hours when needed (this is not an everyday occurrence)

What makes you stand out?

• Regional and level appropriate learning/certification (e.g. UK IEBA, US Global SHRM, CEB, IFEB coursework, Project Management Certification)
• Strong self-starter, fast learner, quality conscious, committed to deadlines
• Strong teamwork skills combined with the ability to work independently with minimal supervision
• Fluent in other languages and international experience

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.