Global Returns Associate

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact 

Deliver world-class customer service by efficiently managing inbound returns and ensuring accurate order completion. Leverage strong analytical skills, exceptional organization, and clear communication to enhance the customer experience and operational efficiency.

What You'll Do

• Function as the quality administrative representative to Global Returns.
• Provide accurate, valid and complete information by using the right processes/tools
• Build and maintain subject matter expertise of Axon processes and solutions related to this role
• Act as an individual contributor in the development of process improvements
• Maintain Quality Databases used, such as Jira and Confluence
• Develop, Assemble and implement testing or data recovery equipment needed for Axon Products
• May also be involved in other special projects important to the Global Returns Team. 

What You'll Bring

• 1-2 years administrative experience with programs like SAP, D365, or other warehouse management systems.
• Good sense of root cause analysis and problem solving
• Excellent communication and organization skills.
• Experience in Reverse logistics
• This role is based full time at our warehouse in Melbourne

Benefits that Benefit You

• Competitive salary
• Robust parental leave policy
• Health Care contribution 
• An award-winning office/working environment
• And more...

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.