Google Workspace Account Manager, Small/Medium Businesses, Google Cloud
Job Summary
Job Description
The Google Cloud Small/Medium Businesses (SMB) team focuses on working with small and medium-sized businesses, startups, and digital native customers. As a Google Workspace Account Manager, you will help develop the business, introduce Google's portfolio to SMB companies globally, and manage customer and stakeholder relationships. Responsibilities include managing a portfolio of Google Cloud customers to maintain and grow their business, working with business partners to generate opportunities, identifying opportunities to advocate for other Google products, and sharing customer feedback to improve the overall customer experience. The role requires experience in business, client relationship building, and account management, particularly with cloud-based technologies (SaaS, PaaS) in a global environment. Fluency in English is essential for interacting with internal and external stakeholders.
Must have:
- Bachelor's degree or equivalent experience
- 2 years experience in business/client relationship/account management
- Cloud based technology experience (SaaS, PaaS)
- Fluent English communication
- Manage customer portfolio and grow business
- Work with business partners to generate opportunities
Good to have:
- Experience promoting Google Workspace in Australia/New Zealand
- Email campaign execution & CRM tool experience
- Experience with resellers
- Translating analysis into business plans
- Cloud/SaaS promotion to SMB/Mid-Market
- Managing multiple tasks with shifting priorities
3 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in business, building client relationships, or account management.
- Experience in business or consulting with Cloud based technologies (e.g., Software as a Service (SaaS), Platform as a Service (PaaS)) in a global environment.
- Ability to communicate in English fluently to interact with internal and external stakeholders.
Preferred qualifications:
- Experience in promoting Google Workspace or productivity tools in Australia and New Zealand market.
- Experience in executing email campaigns and using Customer Relationship Management (CRM) tools.
- Experience in promoting with and through resellers.
- Experience in translating analysis and insights into business plans.
- Experience in Cloud/SaaS promoting to SMB and Mid-Market customers.
- Experience in managing multiple tasks with shifting priorities and varying deadlines.
About the job
The Google Cloud Small/Medium Businesses (SMB) team focuses on working with small and medium-sized businesses, startups, and digital native customers.In this role, you will help develop the business, introduce Google's portfolio into SMB companies around the world, and manage customer and stakeholder relationships with ease.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Manage a portfolio of Google Cloud customers to maintain and grow their existing business.
- Work with business partners to generate business opportunities within their customer base.
- Identify opportunities to advocate for other parts of the Google product and services portfolio.
- Share customer feedback with Product and Marketing to improve the overall customer experience.
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