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Head of Strategic Agency Programs, Google Customer Solutions, United Kingdom and Ireland

Head of Strategic Agency Programs, Google Customer Solutions, United Kingdom and Ireland

3 Hours ago • 12 Years + • Business Development

About the job

2 skills required for this role

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innovation

forecasting-budgeting

Job Description

The Head of Strategic Agency Programs at Google Customer Solutions (UK & Ireland) leads a team responsible for driving customer success by partnering with media holding companies and large independent agencies. This senior sales leadership role requires strategic vision, planning, and execution of team-wide account growth. Responsibilities include recruiting, retaining, and developing a high-performing team of Strategic Agency Managers, exceeding ambitious business targets, coaching sales behaviors, and fostering strong executive-level agency relationships. The role involves defining the future of agency management, developing necessary infrastructure and processes, and initiating strategic initiatives to grow GCS agency businesses. The ideal candidate will possess extensive experience in agency partnerships, sales team management, and C-level engagement.

Must have:

12+ years in agency partnerships/advertising
5+ years managing sales teams
C-level executive experience
Strong leadership & coaching skills
Strategic planning & execution
Excellent communication skills

Good to have:

Knowledge of traditional & online marketing
Sales operations expertise (portfolio, KPI)
Problem-solving & analytical skills

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Minimum qualifications:

Bachelor's degree or equivalent practical experience.
12 years of experience in agency partnerships, media buying, marketing or advertising agencies or digital marketing industry.
5 years of experience in building and managing sales teams.
Experience working with C-level executives and cross-functionally across all levels of management.
Experience managing agreements or partnerships.

Preferred qualifications:

Knowledge of traditional and online marketing strategy and tactics.
Ability to model and coach sales behaviors.
Ability to own sales team operations across the UK or Ireland: portfolio management, team building, KPI measurement, execution.
Problem-solving and analytical skills, and ability to help teams understand performance data, identify opportunities, land and scale success.
Excellent people and communication skills, to lift, support, inspire, and grow your team and customers.

About the job

The GCS Agency Sales team drives customer success by partnering with media holding companies, large independent agencies and their customers.

The Head of Strategic Agency Program role is a senior sales leadership opportunity in Google Customer Solutions where you will be a sales leader that owns the strategic vision and planning of agency sales teams, with special emphasis on deepening agency executive engagement.

You will lead and coach a high-performing team of sellers and sales managers to help them manage agency client relationships and lead the business engagement with agencies in the market. You'll enable your team to overachieve ambitious business and product growth targets and OKRs, own the strategy, forecasting, planning and execution of team-wide account growth, and also contribute to the overall strategic direction of the Agency team. You and your team will work with a wide variety of top GCS agencies to deliver the optimal advertising solution for every partner and their clients. In this role, you will also work with the sales leadership team to set strategic objectives and run the day-to-day operations for the business.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

Recruit, retain, motivate, and develop a team of client-facing and high-performing Strategic Agency Managers to ensure improved same-store growth, high agency satisfaction and enhanced portfolio health.
Deliver against ambitious business and product adoption targets, grow engagement and client satisfaction for agencies managed by your team.
Model and coach Strategic Agency Managers and sales behaviors: including C-level engagement, effective questioning, objection handling, and selling.
Lead and strengthen executive-level agency relationships through key C-level meetings, business reviews and speaking engagements.
Define the future of agency management and help to develop the necessary infrastructure and processes. Initiate and run strategic initiatives to further develop new and existing GCS agency businesses.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.