Health Navigator Specialist

3 Weeks ago • 2 Years +

Job Summary

Job Description

The Health Navigator Specialist will support newly arrived refugees by providing culturally and linguistically appropriate healthcare navigation services. This includes increasing health literacy, assisting with healthcare access, and providing personalized support to mitigate barriers to medical and emotional wellness services. The role involves developing and implementing individualized Plans of Care (POC), conducting welfare checks, coordinating referrals, and facilitating health education and wellness groups.

Must have:

Bachelor’s degree in a related field or equivalent experience
Minimum 2 years healthcare navigation, case management experience
Knowledge of US healthcare system, Medi-Cal
Experience working with refugee and immigrant communities
Proficiency in Microsoft Office Suite and EHR systems

Good to have:

Proficiency in a second language (Dari, Pashto, Russian, Ukrainian)

Perks:

Competitive benefits package
Employee discount program

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Job Details

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

POSITION SUMMARY:

The Health Navigator Specialist will play a vital role in supporting newly arrived refugees by providing culturally and linguistically appropriate healthcare navigation services. This position is responsible for increasing health literacy, assisting with healthcare access, and providing personalized support to mitigate barriers to medical and emotional wellness services. The Health Navigator will develop and implement individualized Plans of Care (POC), conduct welfare checks, coordinate referrals, and facilitate health education and wellness groups.

ROLE & RESPONSIBILITIES:

Health Literacy & Education:
Conduct outreach, training, and educational sessions to improve refugee understanding of the healthcare system, preventive care, and emotional wellness.
Reduce stigma surrounding healthcare and mental health services through culturally sensitive engagement.
Deliver quarterly community-based health education and wellness groups tailored to the refugee population.

Healthcare Navigation & Coordination:
Assist participants in enrolling in Medi-Cal or Refugee Medical Assistance (RMA) and selecting appropriate managed care plans.
Schedule, track, and facilitate attendance for Refugee Health Assessment Program (RHAP) appointments, including arranging transportation.
Provide patient records to healthcare providers and offer telehealth education when necessary.
Serve as a liaison between clients and healthcare providers to ensure timely and appropriate care.
Provide transportation to health appointments as needed and coordinate rides through Medi-Cal once clients are approved for health coverage.

Plan of Care (POC) Development & Case Management:
Develop individualized POCs for RHPP participants within 10 business days of program enrollment.
Identify medical and mental health needs, provide referrals, and ensure access to healthcare services.
Review and update POCs regularly, ensuring alignment with participant goals and evolving health conditions.
Update and maintain client information in protected, online databases (Dynamics, Teams, etc.)

Triage, Assessment, & Emergency Coordination:
Utilize the RHS-15 tool to assess mental health distress and prioritize care needs.
Facilitate urgent and specialized medical care referrals as needed.
Perform monthly welfare checks to monitor participant well-being and address emerging healthcare challenges.

Health Education & Wellness Group Facilitation:
Organize and lead health education and wellness group sessions to promote physical and emotional well-being.
Develop culturally tailored materials and resources to support refugee health education.
Utilize various formats, including in-home classes, virtual sessions, and health videos in native languages.

Advocacy & Support Services:
Assist clients in navigating healthcare-related paperwork, scheduling appointments, and understanding treatment plans.
Provide interpretation support for provider interactions when necessary. Empower refugees to actively participate in healthcare decisions and advocate for their own well-being.

Record Management & Reporting
Maintain accurate case files and report client progress through case notes
Ensure compliance with grant documentation and funding requirements
Conduct case file reviews for program improvement

Collaborate successfully across World Relief Sacramento staff and departments, as well as with external service providers to ensure holistic case management
Attend meetings as instructed by supervisor
Participate in on-going training to improve service delivery and ensure compliance
Other duties as assigned

JOB REQUIREMENTS:

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
Bachelor’s degree in public health, social work, healthcare administration, or a related field (or equivalent experience).
Minimum of 2 years of experience in healthcare navigation, case management, refugee resettlement, or community health services.
Knowledge of the U.S. healthcare system, Medi-Cal, managed care plans, and refugee health policies.
Experience working with refugee and immigrant communities, with an understanding of trauma-informed care.
Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
Local travel and transportation of program participants required, and use of personal car

PREFERRED QUALIFICATIONS:

Proficiency in a second language: Dari, Pashto, Russian, Ukrainian (preferred).
Strong interpersonal and communication skills, with the ability to build trust with diverse populations.
Ability to work collaboratively in a multidisciplinary team and with external healthcare providers.

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.