HRIS Manager

About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As the HRIS Manager, you will be the central owner and expert for our HR technology stack. You will drive the successful implementation and continuous improvement of our systems, ensuring they are streamlined and effectively support our operational and employee needs.

This position reports to our Sr. Manager of Compensation and Analytics and is based in our Vancouver Office. 

What you’ll do

• Own the HR tech stack including Workday, Greenhouse, and CrossChq. 
• Lead the implementation, configuration, testing, and deployment of HR systems.
• Serve as the primary point of contact for HRIS-related escalations and issue resolution.
• Partner with stakeholders to streamline workflows, improve system efficiency, and enhance the employee experience.
• Serve as the business analyst in the review and assessment of downstream impacts, planned execution, and maintenance of programs requiring HR support 
• Ensure HR Operations readiness for COE program delivery.  
• Develop and deliver self-serve resources and comprehensive training materials for HR tech stack enablement.
• Partner with HR Operations to analyze current processes to identify automation opportunities and solutions, coordinating with relevant teams and stakeholders for implementation.
• Lead Workday and Greenhouse roadmap planning, ensuring alignment with business objectives and HR strategy.

Skills you’ll bring

• We are looking for an experienced HRIS professional. Experience will include 3 - 5 years of hands-on Workday experience, with expertise in implementation, configuration, and administration.
• Experience with Workday Payroll is a plus.
• Experience in leading Workday system upgrades, new module implementations, and process automation.
• Project Management: Experience leading system implementations, upgrades, and cross-functional HR technology projects.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.