Implementation Specialist

Introduction 

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. 

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. 

The Opportunity

As a key member of the Technical Services Team, the Implementation Specialist is responsible for the deployment and integration of our software platforms. This role involves collaboration with various internal professional services teams to ensure a seamless, efficient, and user-friendly experience for our clients. 

Key Responsibilities  

• Develop, customize, and maintain digital signage visual applications of varying complexity, size, and scope within Poppulo’s proprietary Content Management System (CMS). 
• Execute testing protocols for customer applications, software modifications, and upgrades by adhering to predefined test cases; analyze results and provide actionable feedback and solutions. 
• Provide expert advice and training to customers on the utilization of our software platforms. 
• Analyze integration data and propose solutions based on industry best practices. 
• Conduct final quality assurance (QA) and end-user testing for implementations. 
• Manage third-party feed/content fulfillment processes. 
• Assist in resolving technical support cases related to software implementations. 
• Uphold company values, promote an inclusive workplace, and contribute to the achievement of the company’s vision and strategic objectives. 

Technical Skills / Competencies  

• 4+ years of experience working with software and hardware systems, web design and development, APIs, and SQL databases.
• 4+ years of experience in customer-facing roles.
• Proficiency in Microsoft Office suite. 
• Strong written and verbal communication skills. 
• Exceptional organizational skills and attention to detail. 
• Experience working in a dynamic, fast-paced team environment. 
• Demonstrated ability to work independently and as part of a team. 
• Customer-service forward attitude. 

Note: Flexible to work US Shifts.

Who We Are 

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.
We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self

We show up authentically, are self-aware and always strive to be better.

• See it. Own it. Solve it.

We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.

• Together We’re Better

We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.
Poppulo is an equal opportunity employer.
We are committed to protecting your privacy. For details on how we collect, use, and protect your personal information, please refer to our Job Applicant Privacy Policy.