Senior Program Manager

Hello, Truecaller is calling you from Bangalore, India! Ready to pick up?

Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls or messages, so you can focus on the conversations that matter.

• Top 20 most downloaded apps globally, and world’s #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than 450 million active users per month. 
• Founded in 2009, listed on Nasdaq OMX Stockholm and is categorized as a Large Cap. Our focus on innovation, operational excellence, sustainable growth, and collaboration has resulted in consistently high profitability and strong EBITDA margins.
• A team of 400 people from ~35 different nationalities spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon and Tel Aviv with high ambitions. 

We at The Truecaller for Business team focus on creating new revenue streams for Truecaller through solutions that help businesses improve the efficiency of their customer communications. With visibility to more than 400 million users, Truecaller for Business provides an ideal platform for businesses across the globe to engage with their customers to drive business outcomes. The team has built multiple product lines spanning different verticals - intelligent communications, customer engagement and trust-and-safety.

We are seeking a highly experienced and results-oriented Senior Program Manager to join our dynamic team. In this critical role, you will be responsible for leading and managing complex, cross-functional programs that drive strategic initiatives across our product, engineering, and go-to-market teams. You will play a key role in ensuring the successful delivery of our SaaS solutions, enhancing customer value, and contributing to the overall growth and success of our company. This role requires a strong understanding of the SaaS business model, excellent communication and stakeholder management skills, and a proven track record of delivering impactful programs in a fast-paced environment.

What you bring in: 

• Minimum of 6+ years of experience in program management, with a significant portion of that experience in a B2B SaaS environment.
• Proven track record of successfully managing and delivering complex, cross-functional programs.
• Strong understanding of software development methodologies (Agile, Scrum, Waterfall).
• Proficient in Budget Management, Project Planning and Execution, SaaS Business Acumen, Project Management Tools (Jira, Asana, etc.)
• Has hands on experience in Program Management Methodologies (Agile, Waterfall), Cross-Functional Team Leadership.
• Good hold on Stakeholder Management,Risk and Issue Management
• Excellent communication (written and verbal), presentation, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

The impact you will create: 

• Program Planning and Execution: Define program scope, objectives, and deliverables in collaboration with stakeholders. Develop detailed program plans, timelines, and resource allocation strategies.
• Cross-Functional Leadership: Lead and motivate cross-functional teams, including product managers, engineers, designers, marketing, sales, and customer success, to achieve product launches.
• Stakeholder Management: Effectively communicate program status, risks, and dependencies to stakeholders at all levels, including executive leadership. Build and maintain strong working relationships across the organization.
• Risk and Issue Management: Identify, assess, and proactively mitigate program risks and issues. Develop and implement contingency plans as needed.
• Budget Management: Manage program budgets effectively, ensuring projects are delivered within allocated resources.
• Performance Monitoring and Reporting: Track program progress against key milestones and metrics. Prepare regular reports on program status, highlighting achievements and areas for improvement.
• Process Improvement: Identify opportunities to improve program management processes and methodologies to enhance efficiency and effectiveness.
• SaaS Expertise: Apply a strong understanding of the B2B SaaS business model, including subscription-based revenue, customer lifecycle, and key SaaS metrics, to program planning and execution.
• Collaboration with Product: Work closely with Product Management to understand product roadmaps and translate them into actionable program plans.
• Ensuring Quality and Timeliness: Drive the team to deliver high-quality solutions on time and within budget.

It would be great if you also have:

• Experience with specific SaaS platforms or technologies relevant to our company.
• Experience working in a global or distributed team environment.
• Familiarity with data analytics and reporting tools.

Life at Truecaller - Behind the code:  https://www.instagram.com/lifeattruecaller/

Sounds like your dream job?

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check.

This position is based in Bangalore, India. 

We only accept applications in English. 

What we offer: 

• A smart, talented and agile team: An international team where  ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment. 
• A great compensation package: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving and Wellness allowance.
• Great tech tools: Pick the computer and phone that you fancy the most within our budget ranges. 
• Office life: We strongly believe in the in-person collaboration and follow an office-first approach while offering some flexibility. Enjoy your days with great colleagues with loads of good stuff to learn from, daily lunch and breakfast and a wide range of healthy snacks and beverages. In addition, every now and then check out the playroom for a fun break or join our exciting parties and or team activities such as Lab days, sports meetups etc. There something for everyone! 

Come as you are: 

Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that’s why we would love to meet you.