Junior IT Helpdesk Technician - FTC-12months

1 Month ago • 4-8 Years • Administrative

Job Summary

Job Description

This 12-month contract position for a Junior IT Helpdesk Technician involves providing first-line support for technical issues to employees. Responsibilities include monitoring and resolving tickets, collaborating with other IT teams, onboarding new employees with equipment and software, managing aspects of Office 365, and troubleshooting hardware/software problems. The role requires experience in a helpdesk environment, strong communication skills, and the ability to work effectively in a team. The successful candidate will gain experience within a globally recognized company.
Must have:
  • First-line IT support
  • Ticket management
  • Office 365 administration
  • Hardware/software troubleshooting
  • Excellent communication
  • Teamwork skills
  • PC building experience
Good to have:
  • Networking knowledge
  • Device management tools experience
  • IT Security knowledge

Job Details

Description

Position at SEGA Development Services

Company Overview 
 
SEGA and Creative Assembly have joined forces in a state-of-the-art office in Sofia’s Business Park; we are having two fast-growing and highly ambitious groups under one roof! 
 
SEGA is one of the leading interactive entertainment companies in the world. Our best-in-class Sofia-based centre is dedicated to serving SEGA’s Development teams by providing quality, timely, and effective QA services. 
 
Creative Assembly is one of Europe's leading games development studios with a heritage of award-winning AAA titles. United through the values of Quality, Focus, Teamwork, Respect and Trust, the studio is all about the right people making the best games. Winner of multiple Best Place to Work Awards, we house many talented people, from juniors to industry veterans who constantly challenge us and make sure we are striving for the best within our games and our studio life. 
 
Together we are fostering opportunities for career progression; each area having its’ own identity and culture with the shared goal of making great games for SEGA of Europe. If you’d like to be a part of this amazing gaming powerhouse in Sofia, then this is the right place for you!  
 
Position Overview 
 
We are seeking a Junior IT Helpdesk Technician for a fixed-term contract for 12 months to join our burgeoning team in Sofia. This role is an excellent entry point into the world of IT within a globally renowned company. The successful candidate will provide first-line support across various IT issues, ensuring smooth and effective technical operations. You will have the opportunity to work with a diverse, talented team and receive guidance from seasoned professionals within SEGA's extensive IT network. 
 
Key Responsibilities 
 
  • Provides first-line support for technical issues to all company employees on site or remotely.
  • Monitor and address tickets within the ticketing systems, ensuring prompt resolution or subsequently escalated to the next level of support.
  • Collaborate with the Network/Security team for continuous feedback and efficient incident handovers.
  • Provides orientation and guidance to employees on how to operate new software and computer equipment.
  • Installs, configures, and maintains company hardware and software systems, including receiving and handing over equipment to new employees, internal transfers, and exits. 
  •  Administer and manage specific aspects of Office 365, Active Directory, and other services, with a focus on Exchange Online, SharePoint, and Teams, tailoring solutions to meet business needs.
  • Documents support processes and solutions for customer configurations and internal inquiries.
  • Monitors system performance issues and troubleshoots related issues.
  • Confer with leads and management regularly to identify IT needs and determine how the desired results can be achieved.
  • Provide support for printers, scanners, and other peripheral equipment.
  • Experience of building PCs.
  • Ability to communicate in English. Established interpersonal and organizational skills. Must work well in a team-oriented environment.
  • Takes initiative and is willing to expand own horizon.
  • Willing to accept and provide direction, work well under pressure, and handle multiple tasks.
  • Complete all tasks in a timely manner and to a consistent high-quality standard.
  • Remains focused, motivated, and effective on all tasks through completion.
  • Good communication and writing skills and create documentation where required.
  • Directly responsible for adhering to all company policies and procedures.
  • Perform any other duties as assigned by Leads or Managers with accountability and responsibility defined prior to the commencement of these duties. 
    Knowledge, Skills and Experience 
     
    • Experience of working on a helpdesk
    • Inspire confidence and gain trust of the users
    • Work effectively as a team member
    • Work under stress and complete tasks assigned in a timely manner
    • Identify potential issues and resolve in a proactive manner
    • Experience in a customer support role
    • Pro-activeness to think ahead and identify tasks that need to be carried out and the motivation to complete these on own initiative
    • Ability to plan and carry out work when regularly unsupervised
    • Confident and professional in dealing with senior members of the company
    • Clear and concise communicator both written and verbally
    • Flexibility to react quickly, reschedule and prioritise workload
    • Confident in assessing situations and taking decisions solely when unsupervised
    • Basic understating of Networking LAN/WAN, IP addressing and troubleshooting
    • Good understanding of device management tools such as ME Endpoint Central, MS Intune 
    • Knowledge of ticketing systems
    • IT Security knowledge
    • Must have good writing and communication skills in English
    • Outstanding organizational and time-management skills 

    Similar Jobs

    Tru India - React Native Developer

    Tru India

    Sahibzada Ajit Singh Nagar, Punjab, India (On-Site)
    7 Months ago
    Nagarro - Senior Staff Engineer, .Net Fullstack

    Nagarro

    India (Remote)
    5 Months ago
    CloudHire - Sr. Full Stack Developer- React & Node

    CloudHire

    Bengaluru, Karnataka, India (On-Site)
    5 Months ago
    Kaedim - Software Engineer

    Kaedim

    Singapore (On-Site)
    8 Months ago
    Ness Digital - Java & React Engineer II

    Ness Digital

    Timișoara, Timiș, Romania (Remote)
    1 Month ago
    Onward Search - Publication Manager

    Onward Search

    (Remote)
    1 Month ago
    Nagarro - SAP BTP Architect / Technical Expert (m/f/d)

    Nagarro

    Germany (Remote)
    5 Months ago
    Entain - Safer Gambling Officer

    Entain

    Queensland, Australia (Hybrid)
    3 Months ago
    AGS - American Gaming Systems - Field Service Technician I

    AGS - American Gaming Systems

    Gainesville, Texas, United States (On-Site)
    3 Months ago
    Egnyte - Database Administrator

    Egnyte

    India (Remote)
    2 Months ago

    Get notifed when new similar jobs are uploaded

    Similar Skill Jobs

    The Walt Disney Company - Lead Software Engineer (Roku Engineer)

    The Walt Disney Company

    Bristol, Connecticut, United States (On-Site)
    5 Months ago
    Twitch - Software Engineer - Ads

    Twitch

    San Francisco, California, United States (On-Site)
    1 Month ago
    CloudHire - Sr. Angular NestJS Developer

    CloudHire

    Bengaluru, Karnataka, India (Remote)
    5 Months ago
    prizepicks - Engineering Manager

    prizepicks

    (Remote)
    3 Months ago
    Canva - Engineering Manager - Internal Apps

    Canva

    Surry Hills, New South Wales, Australia (Remote)
    1 Month ago
    Canva - Senior Backend Engineer (Java) - Integrations at Scale

    Canva

    Auckland, Auckland, New Zealand (Remote)
    1 Month ago
    Twitch - Software Engineer

    Twitch

    Seattle, Washington, United States (Hybrid)
    1 Month ago
    Onward Search - Front End Developer

    Onward Search

    New York, New York, United States (Hybrid)
    1 Month ago
    WebFX - Entry Level Software Engineer

    WebFX

    Harrisburg, Pennsylvania, United States (On-Site)
    5 Months ago
    Meta - Software Engineer, Product

    Meta

    San Francisco, California, United States (Remote)
    5 Months ago

    Get notifed when new similar jobs are uploaded

    Jobs in Sofia, Sofia City Province, Bulgaria

    PwC - Finance Transformation and Accounting Advisory - Senior Associate with German

    PwC

    Sofia, Sofia City Province, Bulgaria (Hybrid)
    6 Months ago
    Evolution - Technical Lead - Math Team

    Evolution

    Sofia, Sofia City Province, Bulgaria (On-Site)
    3 Months ago
    DraftKings - Sports Trader

    DraftKings

    Plovdiv, Plovdiv Province, Bulgaria (On-Site)
    1 Month ago
    Playtech - Junior Trader (US Sports)

    Playtech

    Sofia, Sofia City Province, Bulgaria (On-Site)
    2 Months ago
    Milestone - Software Engineer - Access Control

    Milestone

    Sofia, Sofia City Province, Bulgaria (Hybrid)
    2 Months ago
    PwC - Senior Security Engineers (Entra ID/AD)

    PwC

    Sofia, Sofia City Province, Bulgaria (On-Site)
    6 Months ago
    Progress - Senior Software Engineer

    Progress

    Sofia, Sofia City Province, Bulgaria (Hybrid)
    5 Months ago
    Aristocrat Gaming - Director of Quality Assurance

    Aristocrat Gaming

    Sofia, Sofia City Province, Bulgaria (Hybrid)
    4 Months ago
    DraftKings - Customer Experience Associate

    DraftKings

    Sofia, Sofia City Province, Bulgaria (On-Site)
    2 Months ago
    Playtech - Trainer

    Playtech

    Sofia, Sofia City Province, Bulgaria (On-Site)
    1 Month ago

    Get notifed when new similar jobs are uploaded

    Administrative Jobs

    Visa - Staff Systems Engineer - GO

    Visa

    Singapore, Singapore (On-Site)
    5 Months ago
    Netflix - Administrative Assistant, Finance

    Netflix

    Amsterdam, North Holland, Netherlands (On-Site)
    2 Months ago
    bosh group india - PreSales/ Solution Architect- Enterprise

    bosh group india

    Karnataka, India (On-Site)
    3 Months ago
    Voodoo - Payroll and Benefits Officer - Apprenticeship

    Voodoo

    Paris, Île-de-France, France (On-Site)
    1 Month ago
    Assystems - Document Controller (Saudi National)

    Assystems

    Riyadh, Riyadh Province, Saudi Arabia (On-Site)
    5 Months ago
    Playkot - IT Asset Manager

    Playkot

    Belgrade, Serbia (Remote)
    1 Month ago
    Axinous - Technical Account Manager

    Axinous

    Costa Rica (Remote)
    1 Month ago
    Playtech - Online Games Assistant / Shuffler

    Playtech

    Miraflores, Lima Province, Peru (On-Site)
    1 Month ago
    Next Level Business Services - IBM Tivoli Administrator

    Next Level Business Services

    Florence, Kentucky, United States (On-Site)
    5 Months ago
    Gaming Innovation Group  - Infrastructure Engineer

    Gaming Innovation Group

    (Hybrid)
    4 Months ago

    Get notifed when new similar jobs are uploaded

    About The Company

    SEGA is a game developer and publisher, and one of the most recognizable brands in the video game industry.

    England, United Kingdom (Hybrid)

    England, United Kingdom (Hybrid)

    England, United Kingdom (On-Site)

    England, United Kingdom (On-Site)

    Sofia, Sofia City Province, Bulgaria (On-Site)

    Sofia, Sofia City Province, Bulgaria (On-Site)

    Sofia, Sofia City Province, Bulgaria (On-Site)

    England, United Kingdom (Hybrid)

    Sofia, Sofia City Province, Bulgaria (On-Site)

    View All Jobs

    Get notified when new jobs are added by SEGA

    Level Up Your Career in Game Development!

    Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

    Job Common Plug