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Knowledge Manager, Content Operations, Digital Transformation

Telangana, India (On-site)

Knowledge Manager, Content Operations, Digital Transformation

1 Month ago • 5-9 Years • Product Management

About the job

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cross-functional

Job Description

As a Knowledge Manager, Content Operations, Digital Transformation, you will design and implement a scalable strategy for content operations, ensuring successful launches throughout the content production and maintenance lifecycle. You will manage multiple content projects through their entire lifecycle including scoping, drafting, review, publication, and post-launch metrics. You will also utilize data analysis techniques to enhance user journeys and maintain consistent, effective content across all channels. You will provide operational expertise to support scalable product solutions and feature launches. You will work with internal stakeholders to define and prioritize new tools and features that enhance partner experience and performance.

Must have:

Bachelor's degree or equivalent practical experience
5 years of experience in project management or a customer-facing role
4 years of experience working in content, technology, support operations, or related fields
Experience with content management systems
Experience working with global teams and partners

Good to have:

Masters degree or MBA
Knowledge of Google Ads and related ads products

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Minimum qualifications:

Bachelor's degree or equivalent practical experience
5 years of experience in project management or a customer-facing role
4 years of experience working in content, technology, support operations, or related fields

Preferred qualifications:

Masters degree or MBA
Experience with content management systems
Experience working with global teams and partners
Knowledge of Google Ads and related ads products

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

Responsibilities

Design and implement a scalable strategy for content operations, ensuring successful launches throughout the content production and maintenance lifecycle.
Manage multiple content projects through their entire lifecycle including scoping, drafting, review, publication, and post-launch metrics.
Utilize data analysis techniques to enhance user journeys and maintain consistent, effective content across all channels.
Provide operational expertise to support scalable product solutions and feature launches.
Work with internal stakeholders to define and prioritize new tools and features that enhance partner experience and performance.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.