Korean Customer Support Agent - Gaming

2 Months ago • All levels • Localization

Job Summary

Job Description

Provide top-notch assistance to players by solving game-related queries and offering excellent customer service. Utilize investigative skills and a ticketing system to address player issues via email and chat. Collaborate with internal teams on project requests and provide feedback to the development team. The ideal candidate possesses excellent Korean writing skills (C1-C2), proficient English, and familiarity with MS Office or Google Suite. Full-time work, including weekends and shift availability, is required. Previous customer service experience is a plus but not mandatory, as training is provided. Passion for video games is appreciated but not essential.
Must have:
  • Excellent Korean (written C1-C2)
  • Proficient English
  • Located in South Korea
  • MS Office or Google Suite
  • Full-time availability (including weekends)
Good to have:
  • Customer service experience
  • Passion for video games

Job Details

Description

Imagine more for your career in games!

  • How about working for a gaming company that is constantly evolving?
  • Are you looking for an employer who listens to your needs and provides a casual and supportive working environment?

That’s perfect! We might be the answer to your needs. At Keywords Studios, we understand that not everyone has experience in the gaming field, but if you're armed with linguistic skills, equipped with passion and willingness to help others, we want to hear from you!

About us

Keywords Studios has been present on the gaming market for 25 years now and we are not stopping there! Right now, we are the leading provider of end-to-end services for the gaming and entertainment industries. We help our clients bring their stories to life by offering a wide range of solutions, from art and audio to testing, localization and finally - Player Support . As a Keywords employee, you will have the opportunity to work on some of the most popular games in the world, standing hand by hand with players, while also developing your skills and career. You will also be guided by our Leadership Principles, which define what success looks like at Keywords and how we can achieve it together. These principles are:

  • Power of Partnership: We work as one team with our clients and support them with passion and purpose.
  • One Keywords: We use our global network and local studios to deliver efficient and high-quality services by working as one team.
  • Raise the Game: We innovate and improve to help our clients and the industry succeed.
  • Embrace an Open World: We value diversity and inclusivity in our global community and create world-class entertainment.
  • Trust Through Transparency: We communicate and act with honesty, integrity and accountability.

If you share these values and want to join our growing network of studios, apply now and become part of the Keywords family.


What will be your daily tasks? As a Player Support Agent(Customer Support Agent):

  • You will provide top-notch assistance to our players by solving their queries about the game and providing excellent customer service.
  • You'll be using your investigative skills and working with our ticketing system to help players with their game-related issues. You'll be responding to their inquiries through email and chat, but don't worry, you won't be taking any phone calls!
  • Collaboration is essential in this role. You'll work closely with our internal teams to assist with project-related requests and provide feedback to their development team. You will be the voice of the product and the ear on the ground.


You are an ideal candidate for this position if:

  • You have excellent Korean language skills, especially in writing. You can communicate fluently and confidently in Korean at a C1-C2 level.
  • You are proficient in English and can use it daily to interact with your colleagues. Keywords is a global and diverse company, so English is the common language for collaboration.
  • You are located in South Korea.
  • You are familiar with either MS Office or Google Suite apps and can use them effectively.
  • You are ready to work full-time, 5 days a week, which may include weekend-days (Saturday and Sunday) as well as shifts availability.


Optionally, it would be great if:

  • You have some previous experience in Customer Service, but it’s not a 'must’, as we provide a full training.
  • You are passionate about video games - this can make your job a lot more enjoyable for you, however it is not crucial.


The steps of our recruitment process:

  1. Online language assessment (Korean and English) to better evaluate your written skills - you’ll receive an invitation email on your inbox.
  2. Interview via MS Teams with one of our recruiters (remote). For some projects there might be a second interview with a Team Lead or an Operations Manager.

Our recruitment process is fully online and remote. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

Benefits

Role Information: EN

Studio: Keywords Studios

Location: Asia Pacific, Seoul, South Korea

Area of Work: Player Engagement

Service: Engage

Employment Type: Fixed-term Contract

Working Pattern: Remote

Similar Jobs

Lionbridge Games - Senior Test Lead

Lionbridge Games

Quebec, Canada (On-Site)
2 Months ago
Mattel  Inc  - Brand Manager - Barbie

Mattel Inc

İstanbul, İstanbul, Türkiye (On-Site)
4 Months ago
KAYAK - Freelance Localization Specialist - All languages

KAYAK

Berlin, Berlin, Germany (Remote)
8 Months ago
Activision - Producer, Call of Duty

Activision

Santa Monica, California, United States (On-Site)
4 Months ago
TransPerfect - German Localization Games Tester (freelance, remote)

TransPerfect

Dublin, County Dublin, Ireland (Remote)
9 Months ago
Universally Speaking - Thai Games Tester

Universally Speaking

Community Of Madrid, Spain (On-Site)
1 Month ago
Evolution - Localization Specialist

Evolution

Riga, Latvia (On-Site)
1 Month ago
Universally Speaking - American English (USA) Games Tester

Universally Speaking

Wales, United Kingdom (Hybrid)
1 Month ago
Nintendo - Senior Bilingual Communications Analyst

Nintendo

Redmond, Washington, United States (Hybrid)
10 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Localsoft, SL. - Game Tester: US English (USA)

Localsoft, SL.

Andalusia, Spain (On-Site)
3 Months ago
Global Step - Localization QA Tester (LQA-German)

Global Step

Portugal (On-Site)
6 Months ago
Nexon - Localization Coordinator

Nexon

El Segundo, California, United States (Hybrid)
3 Months ago
Keywords Studios (Player Support) - Business Development Manager

Keywords Studios (Player Support)

Poland (Remote)
8 Months ago
Lionbridge Games - Japanese to Thai Gaming Translator

Lionbridge Games

(Remote)
2 Months ago
Keywords Studios (Player Support) - Player Engagement Team Lead

Keywords Studios (Player Support)

Katowice, Silesian Voivodeship, Poland (Hybrid)
1 Month ago
Yodo1 - Game Marketing Lead

Yodo1

(Remote)
2 Months ago
Nintendo - Sr Localization Editor (Portuguese)

Nintendo

Redmond, Washington, United States (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in South Korea

Tencent - International Tax Manager - South Korea

Tencent

Seoul, South Korea (On-Site)
1 Month ago
Animoca Brands - Game Developer

Animoca Brands

South Korea (Remote)
7 Months ago
Krafton  - Global HR Manager

Krafton

Seoul, South Korea (On-Site)
1 Month ago
SmileGate - [스토브페이 법인] 정보보호 정책 담당 (선불업/PG업)

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
4 Months ago
Riot Games - Manager, Tax

Riot Games

Seoul, South Korea (On-Site)
5 Months ago
SmileGate - [CTO본부] 프라이빗클라우드팀 리드 (팀장급)

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
4 Months ago
SmileGate - Crossfire Live Development Client Engineer

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
2 Months ago
5minlab - Business Model Planner

5minlab

Seoul, South Korea (On-Site)
1 Month ago
Netflix - Music Production Coordinator - Korea

Netflix

Seoul, South Korea (On-Site)
3 Months ago
Krafton  - Game Agent Engineer

Krafton

Seoul, South Korea (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Localization Jobs

Universally Speaking - Thai Games Tester

Universally Speaking

Community Of Madrid, Spain (On-Site)
1 Month ago
Keywords Studios (Player Support) - Romanian Speaking Game Tester (LQA)

Keywords Studios (Player Support)

Katowice, Silesian Voivodeship, Poland (On-Site)
9 Months ago
Localsoft, SL. - Senior Localization Project Manager: Games

Localsoft, SL.

Andalusia, Spain (Hybrid)
2 Months ago
Testronic - LQA Game Tester with Thai

Testronic

Masovian Voivodeship, Poland (On-Site)
3 Months ago
Localsoft, SL. - Game Tester: US English (USA)

Localsoft, SL.

Andalusia, Spain (On-Site)
3 Months ago
Localsoft, SL. - Game Tester: German

Localsoft, SL.

Andalusia, Spain (On-Site)
3 Months ago
Nintendo - Associate Localization Specialist – Portuguese

Nintendo

Redmond, Washington, United States (Hybrid)
11 Months ago
Altagram Group - Localization Engineer –  APAC Region (m/f/d) - Video Game Localization

Altagram Group

United States (Remote)
6 Months ago
Garena - Game Operations - QA and Publishing

Garena

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.

Katowice, Silesian Voivodeship, Poland (On-Site)

Lombardy, Italy (Hybrid)

Mexico City, Mexico City, Mexico (Remote)

United Kingdom (Remote)

Cinisello Balsamo, Lombardy, Italy (On-Site)

Silesian Voivodeship, Poland (Remote)

Silesian Voivodeship, Poland (Hybrid)

Sichuan, China (Remote)

View All Jobs

Get notified when new jobs are added by Keywords Studios

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug