L2 Support Consultant
Job Summary
Job Description
- 5-7 years experience in similar roles
- Technical background (Java, React, Oracle, Flutter, etc.)
- Banking system integration experience
- Problem management & ticket monitoring
- Excellent soft skills and stakeholder management
- 8/5 on-site availability + on-call coverage
6 skills required
Job Details
Project description
Reputed bank in Riyad is in need to implement a L2 support at onsite to minimize the downtime and improve the user experience of a customer facing mobile application and web portal.
Overall need swift resolution for all technical issues, also continuous monitoring and daily health of this customer centric critical application.
Responsibilities
Pre-analyzing support tickets, understanding and recreating issues
Gathering full details of any issue including actual result, messages, and data necessary for analysis
Confirming the priority, defining the owner, setting estimated response time
Dispatching to 3rd level support by way of tickets
Manage and/or fixing incidents that do not need a software release
Providing a workaround for the issues
Excellent soft skills and stakeholder management is crucial
Deep understanding of the local business culture and customs
Skills
Must have
Consultant role, requires 5 to 7 years years of experience in similar roles
Technical background (understanding of Software Engineering, Architecture, Java, React, Oracle, Flutter, IT infrastructure, Batch, SQL etc)
Experience with banking system integration challenges
Problem management
Tickets monitoring and clean-up
8/5 availability on site + on-call.
cover 24/7 or 24/5
Nice to have
NA
Other
Languages
English: C2 Proficient
Seniority
Regular
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About The Company
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.
DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
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