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L2 Support Consultant

Riyadh Province, Saudi Arabia (On-site)

L2 Support Consultant

2 Months ago • 5-7 Years • Administrative • Undisclosed

About the job

6 skills required for this role

Add these skills to join the top 1% applicants for this job

java

react

swift

sql

flutter

oracle

Job Description

A reputed bank in Riyadh needs an L2 Support Consultant to provide on-site support for a customer-facing mobile application and web portal. Responsibilities include pre-analyzing support tickets, gathering issue details, confirming priorities, dispatching tickets to 3rd level support, managing incidents, providing workarounds, and excellent stakeholder management. Deep understanding of local business culture is crucial. The role requires swift resolution of technical issues and continuous monitoring of application health to minimize downtime and improve user experience.

Must have:

5-7 years experience in similar roles
Technical background (Java, React, Oracle, Flutter, etc.)
Banking system integration experience
Problem management & ticket monitoring
Excellent soft skills and stakeholder management
8/5 on-site availability + on-call coverage

Project description

Reputed bank in Riyad is in need to implement a L2 support at onsite to minimize the downtime and improve the user experience of a customer facing mobile application and web portal.
Overall need swift resolution for all technical issues, also continuous monitoring and daily health of this customer centric critical application.

Responsibilities

Pre-analyzing support tickets, understanding and recreating issues

Gathering full details of any issue including actual result, messages, and data necessary for analysis

Confirming the priority, defining the owner, setting estimated response time

Dispatching to 3rd level support by way of tickets

Manage and/or fixing incidents that do not need a software release

Providing a workaround for the issues

Excellent soft skills and stakeholder management is crucial

Deep understanding of the local business culture and customs

Skills

Must have

Consultant role, requires 5 to 7 years years of experience in similar roles

Technical background (understanding of Software Engineering, Architecture, Java, React, Oracle, Flutter, IT infrastructure, Batch, SQL etc)

Experience with banking system integration challenges

Problem management

Tickets monitoring and clean-up

8/5 availability on site + on-call.

cover 24/7 or 24/5

Nice to have

Other

Languages

English: C2 Proficient

Seniority

Regular

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About The Company

Luxoft

887 Active Jobs

Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.

DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.