Lead Desktop Support Engineer

Join the team that powers play. We're looking for a Lead Desktop Support Engineer to anchor IT operations at our EA Bogotá studio. You’ll be our go-to technical expert, leading local IT projects, solving tough issues, and mentoring desktop support team members across all levels.

Reporting to the Bogota IT Manager, you’ll be part of a growing, global IT community that supports the creative minds behind the world’s biggest games.

This is a temporary 12-month assignment role. You will work onsite from Bogotá, Colombia (Salitre area).

Responsibilities

• Lead desktop/Laptop and endpoint support for Windows, macOS, and gaming console hardware.

• Troubleshoot Tier 2/3 issues across software, hardware, and network.

• Mentor L1 and L2 techs while encouraging a strong support culture.

• Oversee IT onboarding/offboarding, asset tracking, and lifecycle management.

• Guide local IT projects like hardware refreshes, image updates, and automation.

• Partner with Orlando and global IT teams to roll out hardware and improve support.

• Manage VIP support escalations and serve as primary lead for after-hours operations.

• Use tools like Asset Panda and ServiceNow to manage assets and tickets.

Qualifications

• 6+ years in IT support with 2+ years in a senior/lead role.

• Hands-on experience with Windows 10/11, macOS, and console hardware.

• Experience with imaging, patching, and deployment tools (MDT, JAMF, SCCM).

• Familiar with asset tracking, inventory workflows, and procurement basics.

• Proficient in Active Directory, Office 365, and remote troubleshooting platforms.

• Solid grasp of networking fundamentals (TCP/IP, DNS, DHCP, VPN).

• Fluent in Spanish and proficient in English.

EA Bogota Benefits

• Health Coverage – Medical, dental, life insurance, mental health support, and a $500 USD annual fitness benefit

• Career Growth – Training programs, tuition reimbursement, and advancement opportunities

• Time Off – 15 vacation days, paid holidays, and sick leave

• Impactful Work – Help shape the games millions love

• Extras – Meal card (₡400,000 COP/month), game credits, console reimbursement

• Great Environment – Brand new Salitre office with an inclusive, supportive team

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.