Systems Administrator

• You are respectful, trustworthy, and approachable.
• You have a strong sense of mentorship and cooperation with teammates, willing to jump in and help anywhere you are needed.
• Familiar with the complexities of a hybrid cloud environment and supporting services on Windows and Linux.
• Passionate about new technology, automation, and scalability.

• Manage and prioritize tasks and maintain accurate records of issues in the helpdesk system.
• Work closely with senior IT staff, developers, and other departments to support infrastructure projects
• Assist in analyzing business and operational needs to determine system specifications.
• Work with senior administrators to evaluate and recommend system enhancements.
• Collaborate with end-users to ensure system configurations meet functional requirements.
• Participate in employee onboarding activities, such as automated deployment of new workstations, setting up user accounts, and helping on a new hire’s first day.
• Troubleshoot, isolate, and resolve technical issues involving software, hardware, networking, and everything in between.
• Assist in system testing, troubleshooting, and performance analysis.
• Support regular maintenance activities, including limited after-hours work.
• Work on projects and tasks from the IT Department’s backlog.
• Contribute to and maintain IT and company documentation, such as Knowledge Base Articles, Confluence pages, and SharePoint sites.
• Occasionally assemble, relocate, or remove hardware (such as racks of equipment), which may involve physical labor.
• Troubleshoot and resolve issues with Active Directory, group policies, and file sharing, on premises and in the cloud.
• Communicate Help Desk Ticket status to requestors and stakeholders, including providing follow-ups and conducting further investigations as needed.
• Install, modify, or repair server and computer hardware or software, including managing user accounts.
• Monitor and maintain network and system health using appropriate tools.

• Ability to troubleshoot technical issues, isolate problems, determine solutions, and deploy fixes.
• Familiarity with computer and server hardware, including the ability to plan and assemble workstations and install servers into racks with minimal guidance.
• Understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).
• Ability to lift forty pounds.
• Excellent customer service skills, verbal, and written communication skills.
• Ability to understand and follow written and verbal instructions.
• Ability to identify deficient or ineffective processes, propose solutions, and implement them.

• Degree in an IT associated field of study
• CompTIA A+ Certification
• CompTIA Network+ Certification
• Experience with cloud computing (AWS, Azure, GCP)
• Powershell
• Scripting

ProbablyMonsters is a AAA independent video game company that aims to change the way games are made. We unite a diverse roster of development teams in a healthy, rewarding culture. We believe empowered creators build the most engaging games and deliver the best player experiences.

ProbablyMonsters is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

Benefits:

• We provide a rich benefits package:
• Medical Coverage - health, dental, and vision paid at 100% for the employee and dependents are subsidized by the Company.
• Healthcare spending accounts, dependent care spending accounts, life and AD&D insurance.
• 401(k) with an annual contribution by the Company.
• Paid holidays and vacation, bereavement leaves, and parental leave.

Eligibility to participate in these benefits may vary for part-time and temporary full-time employees and interns with the Company.

Compensation:

• This is a full-time, benefits-eligible, exempt (salaried) position.
• The full salary range for this position is $77,000 - $108,000 per year. The upper third of the salary range is typically reserved for existing employees who demonstrate strong performance over time. When an offer is made, many factors are considered, such as your unique experience and skills, where you live, where the work will be performed, what similar jobs pay and internal equity.
• In addition to base pay, employees in this role may be eligible for additional incentives, such as short- and long-term incentives. Incentive compensation is not guaranteed.