Manager, Client Services

Job Title: Manager, Client Services

Work Location: New York, NY

Start Date: ASAP

Whalar is the leading, most awarded, independent Creator and Social agency.  We transform brands into cultural drivers by unlocking the full creative power of Creators. 

We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.

With hubs in London, Berlin, New York, and Los Angeles, our reach is global.

About Client Services:

The Client Services team has ultimate responsibility for the creative output and flawless execution of our campaigns and programs. The team has a helicopter view over all parts of a collaboration and will work with the expert teams and specialist partners (both internally and externally) to bring a brand’s creative vision to life.

The team has three core functions: 

1. Oversee campaign, budgets and timing across assigned programs
2. Act as the central resource that brings in the right expertise at the right time 
3. Facilitate retention and client satisfaction through excellent operational and servicing standards, and quality creative output

About The Role:

In this role, you'll project manage and oversee the day-to-day operations of multiple influencer marketing campaigns, including budgeting, timelines, and creator sourcing. You'll lead client and creator communications, ensuring smooth campaign execution while mentoring a Campaign Executive. You'll thrive in a fast-paced, collaborative environment where flexibility, creativity, and relationship-building are key.

Here’s what you’ll do day-to-day:

• Project manage, organize and direct the day-to-day operations of campaign delivery. This includes: managing budgets, timelines, and supporting the team for creator sourcing, contracting, briefing and campaign management
• Lead calls with creators and clients confidently and independently
• Manage communications with clients for multiple campaigns and up to 50 creators simultaneously
•  Lead or be an active participant on internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/ KPIs
• Manage, help to develop and mentor at least one Campaign Executive, supporting with career pathing and goal setting

Here’s what we’re looking for:

• Have 4-5+ years’ agency or brand experience, including team management
• Have strong detail-oriented communication, organizational and interpersonal skills
• Experienced in executing earned creator marketing initiatives  
• Strong social skills, an outgoing nature, and the ability to build strong relationships with creators and clients
• Reliability. A self-starter who is comfortable working independently to orchestrate campaign communications with a detail-oriented approach
• The ability to multi-task and handle multiple campaigns + creator and client communications simultaneously
• Resourcefulness and the drive to build relationships internally. Leverage resources within the agency to learn and cross-share new processes and skills for continuous improvement
• Have a solid understanding of the social media advertising ecosystem and an insatiable appetite for learning about industry innovations
• Appreciate and understand the value of creativity
• Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
• Be a curious self-starter with a problem-solving mindset and a proactive ‘can do’ attitude
• Multiple languages is a plus

This hybrid role, based in New York, NY, offers flexibility and collaboration, allowing you to choose any three days a week to work from our vibrant office. Enjoy a collaborative environment with top-tier amenities, including beverages, snacks, and weekly happy hours, fostering productivity and camaraderie. This position combines the best of both worlds, offering the freedom to balance in-office interactions with remote work flexibility.

The salary range for this role is $60,000 - $75,000 and serves as a general guideline reflecting the potential compensation for the role. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, and, ultimately budget approvals.

Our values:

At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. 

The perks:

Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.

• Medical, Dental, Vision
• 25 days of PTO + Sick days + Winter break
• Retirement planning with employer match
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner Home office allowance 
• Fertility benefits
• Up to 16 weeks of paid parental leave
• Volunteer days
• Identity theft protection & Legal assistance
• Company Paid Life & Disability Insurance
• Extra Voluntary Life Insurance Policy
• Voluntary Hospital and Critical Illness Insurance
• Voluntary Pet insurance
• Employee Resource Groups

Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.