Onboarding Manager
Job Summary
Job Description
Enverus is seeking a driven Onboarding Manager to join their Power & Renewables Customer Success team. This role involves managing and facilitating the onboarding and implementation process for new clients, ensuring a seamless transition and driving early adoption. The Onboarding Manager will collaborate with Sales, Technical Advisors, and Customer Success to deliver personalized onboarding experiences and ensure successful implementation within the first 90 days. Key responsibilities include developing and executing onboarding plans, creating onboarding materials, tracking progress, addressing gaps, communicating status updates, and continuously improving onboarding processes. The role also involves facilitating virtual and on-site sessions and contributing to knowledge sharing.
Must have:
- Manage onboarding and implementation.
- Handle multiple projects with attention to detail.
- Excellent communication and interpersonal skills.
- Comfortable presenting to diverse audiences.
- Experience with Salesforce or similar CRM.
- Synthesize complex product capabilities.
- Self-starter with continuous improvement mindset.
- Strong drive and goal orientation.
- Client-facing communication and presentation skills.
Good to have:
- Experience in the power and renewables space.
- Experience with Enverus products.
Perks:
- Medical
- Dental
- Vision
- Income Protection (disability, life/AD&D, critical illness, accident)
- Employee Assistance Program (EAP)
- Healthcare Spending Account (HSA)
- Commuter benefits
- Lifestyle & Wellbeing Program
- Pet Insurance
- Variable Compensation
6 skills required
Job Details
Description
Onboarding Manager – Power & Renewables
Description
Why YOU want this position
Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to over 6,000 customers in 50 countries
We are seeking a driven Onboarding Manager to join our Power & Renewables Customer Success team in Centennial, CO; Calgary, AB; Denver, CO; Houston, TX; Austin, TX; Dallas, TX; or remotely. This is an exciting opportunity to be part of a fast-growing company delivering industry-leading solutions in one of the world’s most dynamic sectors.
In this role, you will manage and facilitate the onboarding and implementation process for new clients, ensuring a seamless transition from pre-sales to post-sales. By aligning Enverus solutions with client workflows, you’ll drive early adoption, enhance productivity, and lay the foundation for long-term success. You’ll collaborate closely with Sales, Technical Advisors, and Customer Success to deliver a personalized onboarding experience and ensure successful implementation within the first 90 days.
PERFORMANCE OBJECTIVES
- Collaborate with Sales and Technical Advisors to ensure a seamless handoff from pre-sales to post-sales teams - support the transition from new business to long-term customer success by ensuring a warm handoff to the retention team.
- Design and execute customized onboarding plans for new clients, tailored to their specific workflows and business goals.
- Develop and maintain onboarding materials, including documentation, training guides, and success plans.
- Track onboarding progress across accounts, ensuring timely completion of key milestones and full product adoption within the first 90 days.
- Identify and address onboarding gaps by coordinating with Customer Success, Sales, and Product teams.
- Proactively communicate onboarding status, risks, and wins to internal stakeholders using Salesforce and other reporting tools.
- Continuously improve onboarding processes by gathering feedback, identifying bottlenecks, and implementing scalable solutions.
- Facilitate virtual and on-site onboarding sessions, including product walkthroughs, workflow consultations, and Q&A sessions.
- Contribute to internal knowledge sharing by documenting onboarding best practices and lessons learned.
- Partner with the Director of Customer Success to pilot and implement new onboarding initiatives and process improvements.
- Promote Enverus brand value by ensuring clients recognize early wins and long-term potential during onboarding.
- Gain functional understanding of Enverus Power & Energy Transition product suite, including Prism, Energy Acuity, Marginal Unit, and RatedPower.
ROLE COMPETENCIES AND SKILLS
- Strong understanding of onboarding and implementation within the context of customer success.
- Proven ability to manage multiple onboarding projects simultaneously with attention to detail and deadlines.
- Excellent communication and interpersonal skills; able to build trust with clients and internal teams.
- Comfortable presenting to diverse audiences, including technical and non-technical stakeholders.
- Experience using Salesforce or similar CRM tools to track client engagement and onboarding progress.
- Ability to synthesize complex product capabilities into clear, actionable onboarding steps.
- Self-starter with a continuous improvement mindset and a passion for customer success.
- Experience in the power and renewables space is a plus.
- Experience with Enverus products is highly desirable.
This role is client facing. So communication and presentation skills are paramount.
The intangibles include being driven by results, high goal orientation, and working with urgency. In other words, you MUST have a strong motor!
This role is eligible for: Variable Compensation
Enverus offers comprehensive benefits to our employees to include:
- Medical
- Dental
- Vision
- Income Protection (disability, life/AD&D, critical illness, accident)
- Employee Assistance Program (EAP)
- Healthcare Spending Account (HSA), Commuter
- Lifestyle & Wellbeing Program
- Pet Insurance
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