Operations Administrator

6 Days ago • All levels

About the job

Summary_{By Outscal}

Fairmatic is seeking an Operations Administrator to support its insurance operations and contribute to a safer driving experience. Must-have skills include strong administrative and organizational abilities, excellent communication skills, and a passion for solving problems. Experience with Microsoft Office Suite and a “can-do” attitude are essential.

At Fairmatic we're on a mission to make roads safer, one fleet at a time.

Fairmatic is revolutionizing the auto insurance industry by using data and AI to personalize options and incentivize safe driving with savings. Our predictive risk models have been trained with 200 billion miles of driving data and tested with hundreds of thousands of paying drivers.

Fairmatic's leadership team includes serial entrepreneurs, insurance industry innovators, and startup veterans who have raised over $88M in funding in less than a year.

Join our global team of curious, adaptable technologists and problem solvers who are passionate about creating a positive impact on the world!

About the role:

The Operations Administrator will work with insurance teams across Fairmatic to ensure that we deliver an outstanding customer experience. Insurance operations are vital to ensuring the success of Fairmatic and as our Operations Administrator you will play an important role supporting the day to day running of our operation. You will initially be supporting our sales pipeline, and subsequent tasks can vary from data entry to process documentation, special projects and issue resolution. This position reports into the Senior Ops Analyst within Insurance Operations.

We are looking for a hungry, motivated and talented person who loves technology and wants to offer solutions that impact our customers positively. We would like you to be willing to open the hood and use your problem solving skills to make key decisions that impact our performance. In this role you will work closely with our teams in the US, Europe and India. This is a great opportunity to be part of a team that is disrupting the commercial auto insurance space while staying true to our mission of saving lives on roads.

NOTE: This is a hybrid role. We have an office location in Wroclaw and expect to be in the office for 1 week every 6-8 weeks. This enables our teams to collaborate and socialise. Candidates must be based in Wroclaw or within a reasonable commuting distance to the city.

A day in the life of an Operations Administrator:

Manage a queue of new and renewal business opportunities in line with Service Level Agreements to support revenue generation
Register new and renewal business based on customers’ business information, ensuring they’re categorized accurately and labeled appropriately
File key documentation in Fairmatic’s internal systems
Assess new business validity and handle quick declines according to internal guidelines
Prepare policy administration files to ensure they meet regulatory and compliance guidelines 
Process endorsements and related policy changes in a timely manner 
Support data entry, reporting, ad hoc tasks and projects across the organization

The skills you’ll bring to Fairmatic:

First and foremost, you love having fun at work and you are confident, humble, and passionate!
You are kind and compassionate with a desire to help others solve problems
You have a strong intellectual curiosity. That means you not only enjoy finding a problem but creating the solution!
You learn fast and embrace change with a “can do” attitude
You are proactive, with an intense focus on efficiency and process improvement
You possess excellent administrative, organizational and coordination skills, as well as an attention to detail and the ability to work to tight deadlines
You are familiar with Microsoft Office (Excel, Word, PPT etc) and have great oral and written communication skills (in English)
You are willing to meet in Wroclaw for onboarding and training

Some of our Europe Benefits & Perks:

Unlimited PTO!

Pension program

Learning and development program and stipend

Private medical healthcare and life insurance

Fully remote work supplemented with fun in-person events

Payment for sick leave from the first day

Stipends for wellness and entertainment

Awesome Fairmatic gifts and swag!

We are always on the hunt for talented individuals!

Join us and let’s fulfill our mission to make roads safer, one fleet at a time.