Order Management Intern/Student

Please note this is a 1-year internship position available for students. The position is part time at 20 hours per week.

Spin Master is a leading global children's entertainment company, creating exceptional play experiences through it’s three creative centres: Toys, Entertainment and Digital Games. With distribution in over 100 countries, Spin Master is best known for award-winning brands PAW Patrol®, Bakugan®, Kinetic Sand®, Air Hogs®, Hatchimals®, Rubik’s Cube® and GUND®, and is the global toy licensee for other popular properties.

What will you work on?
The Order Management Intern coordinates daily customer service operations, handles administrative requests and queries from Order Management Team Leads or Manager.

How will you create impact?

• Answer and direct phone calls
• Write and distribute email, correspondence memos, letters and forms
• Assist in the preparation of regularly scheduled reports
• Assist in order processing and communication with customers
• Assist in managing order issues such as pricing, incomplete orders, proof of delivery
• Assist in collecting data to negotiate non-compliance charges
• Review files, pull back up from emails and another documentation to help OMS teams negotiate non-compliance charges
• Document internal procedures and customer’s procedures
• Ad-hoc tasks assigned by OMS Team Lead, Manager, Order Management

How will you fit into the team?
The Order Management Intern reports to the Manager, Order Management.

What are your skills and experience?

• Education: High School (preferred Business Academy), University student
• Specialization, field: Economic, finance, business
• Fluent written and spoken English is a must; other language is advantage
• Microsoft excel, word an advantage
• High consistency and focus on details is required
• Self-motivated with the desire for self-development
• The ability to work autonomously when required
• Team player with dedication to customer satisfaction

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What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.

• Growth and Career Opportunities
• Flexible Work Hours
• Innovation, Collaboration and Fun
• Comprehensive Benefits
• Other fun Perks!

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at and we will work with you to meet your accessibility needs.

We do appreciate all interest; however only those selected for interview will be contacted.