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Pre-Sales Project and Process Improvement Manager

Jakarta, Indonesia (On-site)

Pre-Sales Project and Process Improvement Manager

1 Week ago • 5 Years + • Product Management

About the job

Summary_{By Outscal}

4 skills required for this role

Boost these skills to join the top 1% applicants for this job

Must have:

Relevant Bachelor's or Master's Degree
5+ years of experience as a Project Manager
Experience leading large-scale projects and process improvement
Strong understanding of operational and regulatory risk
Team player and analytical mindset
Problem-solving skills
Experience creating BRDs
Proficiency in English (active and passive)

Good to have:

PMP or PMI certification
Background in financial institutions

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About the Role

They say no man is an island, and this notion holds particularly true for this role. As our KYC Project Manager, you’ll be an instrumental cog in the verification wheel of GoJek that directly impacts the company’s ability to ensure its adherence to implementing a robust Enhanced Due Diligence (EDD) and Customer Due Diligence (CDD) in compliance with regulation. You will be in the driver's seat to translate company goals into initiatives with tangible results by doing cost and benefit analysis.

What You Will Do

PreSales project
Collaborate with sales during discussions with prospective clients to explain products offered by Digital Identity that are suitable for the client’s needs.
Lead eKYC solutions with external clients from start to finish and continue maintaining the relationship with external clients to ensure seamless integration and create a seamless user journey.
Main PIC for all collaboration with clients related to product integration, drafting business requirements until the product is live in production.
Responsible for ensuring seamless user journey and addressing any issue that might occur post integration in a timeline manner.
Monitor post-integration usage by clients and is responsible for coming up with ideas to ensure that clients usage can be increased and other service provider is not replacing DI solution.
Continuous performance review of the solution integrated into the client side and compare it with market standard to ensure a top-of-the-class solution with collaboration with relevant stakeholders to improve the solution quality.

Process Improvement
Closely liaise with the Ops team to address pain points and issues in the ops process or issues that might trigger customer complaints, and come up with solutions to address the issue oversee the implementation, and measure the result
Together with the Product & Compliance team, refine all the existing processes to achieve company goals and ensure that user journey complies with country regulations at all times
Initiate a process review and benchmark to come up with solutions on how best to create a seamless KYC and KYB process to onboard “good users”
Continuous cost and benefit analysis on the whole KYC and KYB process from Ops and Business perspective including but not limited to when leading projects or in day-to-day BAU
Work closely with the Fraud team to identify trends of fraud patterns during KYC and KYB submission, figure out solutions to address the issue, and collaborate with the product team in delivering the solution from testing to production deployment, from UAT to sanity testing
Work closely with the Product team to do the continuous review and refine User Interface and User Experience flow throughout the whole KYC and KYB process
Drive all the initiatives and discussions related to the KYC and KYB process including but not limited to, new projects, impact, issues, and target by closely collaborating with internal and external counterpart
Lead the initiative for complaint handling related to KYC and KYB process not only related to newly implemented process but also to address issues that might happen from incorrect ops process

What You Will Need

A relevant Bachelor's or Master Degree such as Business Administration, Management, Computer Science, etc., and PMP or PMI certification is a plus
At least 5 years of experience as a Project Manager and have a background in leading big-scale, multiple projects and process improvement with tangible results
Know, and preferably working experience in a financial institution
Strong sense of operational risk and regulatory risk Team player (adaptable, communicative, strategic, collaborative)
Analytical mindset (able to understand the context, find the correlation between topics, and draw a conclusion)
Problem-solving (able to link the information to solve the problem)
Experience in creating BRD with the minimum point of problem statement, solution to implement, cost and benefit analysis, and impact analysis
Proficiency in English both active and passive is a must

About the Team

Our KYC team, a subsidiary of the Payment Platform Team, consists of a whole village to create a proper KYC and KYB process from Data Science, Engineers, Products, etc based in Jakarta. Working alongside the Legal, and Compliance Team, we are predominantly concerned with adhering to the robust EDD and CDD while maintaining good service and SLA to our customers.

We are a tight-knit group made up of free thinkers, Marvel fans, sports enthusiasts, and wannabe bakers. We work hard and play hard, and believe it or not, we actually enjoy each other’s company!

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About The Company

GoTo Group

217 Active Jobs

GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.

GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.