The Service Delivery Manager is responsible for overseeing the delivery of services to clients or end-users, ensuring that all service requirements are met effectively and efficiently. This role typically focuses on managing service delivery operations, maintaining relationships with clients, and ensuring a high standard of service performance. The Service Delivery Manager plays a key role in coordinating between service teams and ensuring that the agreed service level agreements (SLAs) are met.
Please note that this position is not directly related to gaming; it focuses on AI engine development.
Key Responsibilities and Activities
Service Delivery Management:
Performance Monitoring:
Customer Relationship:
Team Management:
Security and Compliance:
Reporting and Analysis:
Continuous Improvement:
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.
Note to Recruitment Agencies
Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios.
Privacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Keywords Studios
Location: Americas, United States
Area of Work:
Service: Globalize
Employment Type: Permanent
Working Pattern: Full Time, On-site
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