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Remote Work: Bilingual Customer Experience Specialist - México

Mexico City, Mexico (Remote)

Remote Work: Bilingual Customer Experience Specialist - México

1 Week ago • All levels • Broadcast • Undisclosed

About the job

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Job Description

This remote, full-time Bilingual Customer Experience Specialist role at Nielsen in Mexico involves handling inbound and outbound calls, scheduling, data collection, basic troubleshooting, and providing action reminders. You'll work within guidelines to meet high productivity, performance, and quality standards, contributing significantly to Nielsen's global market research. The role requires advanced English and Spanish proficiency (written and spoken), excellent communication skills, and comfort with technology. Previous customer service or call center experience is preferred. Nielsen provides equipment and opportunities to develop valuable customer service and data collection skills, making a direct impact on understanding consumer behavior. Day 1 orientation in Mexico City is required.

Must have:

Advanced English and Spanish (written & spoken)
Excellent communication & customer satisfaction focus
Technical comfort & basic troubleshooting skills
Ability to work independently & remotely
Data collection & scheduling proficiency

Good to have:

Previous customer service/call center experience
High School Diploma or Bachelor's degree

Perks:

Remote work
Equipment provided
Skill development opportunities

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

This dynamic role involves handling both inbound and outbound calls, performing essential tasks such as scheduling, data collection, basic troubleshooting, and providing action reminders. Working within set guidelines, you'll be expected to meet high standards of productivity, performance, and quality, making a significant impact on Nielsen's global market research efforts.

We have openings for multiple shifts and experience levels

Why You'll Love This Role at Nielsen

Enjoy the flexibility of a full-time, work-from-home position based in Mexico with Nielsen. After an initial orientation, you'll utilize your bilingual skills in English and Spanish daily as you engage with diverse customers. Nielsen provides the necessary equipment, allowing you to develop valuable skills in customer service and data collection while contributing to global market insights. Be part of the company that measures and analyzes what consumers watch.

Job Requirements

Advanced level in both English and Spanish (written and spoken)
We welcome applications with a High School Diploma or Bachelor's degree.
Ability to attend in-person Day 1 orientation in Mexico City, (Santa Fe, Torre Acuario)
Excellent communication skills with a strong focus on customer satisfaction.
Comfort with technology and ability to troubleshoot basic issues
Flexibility to work in a dynamic, fast-paced environment
Previous experience in customer service or call center environment (preferred)
Ability to work independently in a remote setting

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Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

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