Customer Service Analyst

4 Months ago • 5 Years + • Logistics

Job Summary

Job Description

The Customer Service Analyst manages order management in Buckman Mexico, handling customer purchase orders, invoicing, and consignment inventory. They work with Sales Operations and Logistics & Planning to ensure excellent delivery and customer service, meeting national and international demands. Responsibilities include order entry, invoicing, ensuring price and customer record updates in SAP, collaborating with internal areas, order follow-up, communication with customers, rush order monitoring, and documentation processing. The role also involves monitoring the Perfect Order index, entering export orders, participating in meetings, reporting non-conformities, and managing relationships with sales teams and customers.
Must have:
  • Bachelor's degree in related field
  • 5+ years Customer Service in Chemical market
  • Strong customer focus and interpersonal skills
  • Advanced English, SAP knowledge
Good to have:
  • Continuous improvement experience

Job Details

Description

 

CUSTOMER SERVICE ANALYST

 

Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.  Buckman is in the middle of a digital transformation of its businesses and focused on building the capabilities and tools in support of this.

Location

  • Querétaro, Querétaro, México
  • 100% On-site

Language

  • Spanish native
  • Advanced English is a must

Travel

  • 5-10%

Position Summary

The Customer Service Analyst will be responsible for Order Management in Buckman Mexico. He/She will manage customer’s purchase orders, invoicing process, consignment inventory and have a significant influence over Perfect Order Results. He/She works in full collaboration with Sales Operations and Logistics & Planning teams to achieve excellent delivery levels. He/She ensures customer excellence thru attending customer demand´s and sales teams to guarantee an excellent level of service to meet national and international demand.

 

  • Order Entry- Process customer POs.
  • Invoicing process
  • Ensure that price and customer records are updated in SAP.
  • Collaboration with internal areas to ensure specific customers requirement compliance.
  • Orders follow up until deliveries.
  • Establish good communication with customers, strengthening trust with the company.
  • Monitor Rush Orders to keep Sales Teams aligned with operations
  • Ensuring that documentation and invoices are processed correctly.
  • Monitoring Perfect Order index and guide team to take corrective and preventive actions
  • On time entry of orders and loading plan, considering the customer requests and last-minute changes or urgencies.
  • Checking the availability of the product and reporting on any shortage issue on time to take necessary actions.
  • Enter Export orders and follow up with the logistics area for their correct delivery and billing.
  • Active participation on SOP and weekly meetings with Sales teams
  • Present improvements in order fulfillment by analyzing department indicators.
  • Report of Non-conformities, generating reports on time and following them up and collaboration to solve Non-conformity problems, starting with containment plans and giving follow-up and support to the areas involved.
  • Manage appropriate relationship with Sales Teams and Customers
  • Meeting customer’s demands and complaints.

Minimum Requirements to Apply

  • Bachelor's degree or equivalent in Chemicals, logistics, engineering or related discipline.
  • 5+ yrs of experience on Customer Service for Chemical market.
  • Strong customer focus and interpersonal skills
  • Excellent research, analytical, problem-solving, planning, and organization skills
  • Advanced English level
  • SAP customer service modules knowledge

Competencies Needed for Success

 

  • Strong communication skills and ability to build consensus.
  • Excellent data analysis skills
  • Ability to research, analyze, compile, and assess business and financial data.
  • Must have successful experiences
  • Strong customer focus and interpersonal skills
  • Excellent research, analytical, problem-solving, planning, and organization skills

Highly Desirable Experiences

          Continuous improvement experience

 

#LI-CL1

 

 

Similar Jobs

Google - Software Engineering Manager, Chrome Web Store

Google

Warsaw, Masovian Voivodeship, Poland (On-Site)
1 Week ago
Scientific Games  - Security Officer

Scientific Games

Alpharetta, Georgia, United States (On-Site)
2 Days ago
Gaming Innovation Group  - Big Data Engineer

Gaming Innovation Group

Community Of Madrid, Spain (Hybrid)
4 Weeks ago
The Walt Disney Company - Technical Assistant

The Walt Disney Company

London, England, United Kingdom (Hybrid)
1 Month ago
Google - Sales Specialist, Data Analytics

Google

London, England, United Kingdom (On-Site)
1 Week ago
NinjaVan - Sales Manager

NinjaVan

Shenzhen, Guangdong Province, China (On-Site)
6 Months ago
PwC - Director_AgTech  Implementation_Agriculture_Advisory_Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
6 Months ago
Tencent - Marketing Procurement Intern

Tencent

Amsterdam, North Holland, Netherlands (On-Site)
2 Weeks ago
Google - Global Commodity Manager, Consumer or Memory and Storage

Google

Sunnyvale, California, United States (On-Site)
6 Days ago
PwC - SAP Solution Architect Consultant - Senior Manager

PwC

Brussels, Brussels, Belgium (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Google - Software Engineer III, Front End, Labs

Google

New York, New York, United States (On-Site)
6 Days ago
Wargaming - BI Analyst (World of Tanks)

Wargaming

Belgrade, Serbia (Hybrid)
1 Week ago
Google - Staff Data Scientist, Applied Research, Search Platforms

Google

Cambridge, Massachusetts, United States (On-Site)
1 Week ago
G5 Games - ASO Manager

G5 Games

(Remote)
1 Week ago
ByteDance - Lark APAC Integrated Marketing Intern

ByteDance

Singapore (On-Site)
4 Weeks ago
NVIDIA - Senior Cost Analyst

NVIDIA

Santa Clara, California, United States (On-Site)
1 Week ago
Google - Technical Program Manager, Process and Data Products

Google

Bengaluru, Karnataka, India (On-Site)
1 Week ago
Tencent - IT Engineer Intern

Tencent

California, United States (On-Site)
1 Month ago
Ciklum - Senior Data Scientist

Ciklum

Chennai, Tamil Nadu, India (Hybrid)
6 Months ago
Warner Bros Games - Senior Manager, Analytics Engineering

Warner Bros Games

Hyderabad, Telangana, India (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Santiago de Querétaro, Querétaro, Mexico

Xepelin - Sales Development Representative

Xepelin

Mexico City, Mexico City, Mexico (On-Site)
6 Months ago
Netflix - Ads Product Marketing Manager - LATAM

Netflix

Mexico City, Mexico City, Mexico (On-Site)
2 Months ago
Keywords Studios - Senior Business Development Manager

Keywords Studios

Mexico (Remote)
1 Month ago
Buckman - PT Account Manager

Buckman

Mexico (On-Site)
4 Months ago
Netflix - Localization Senior Specialist, LATAM

Netflix

Mexico City, Mexico City, Mexico (On-Site)
3 Months ago
ByteDance - Content Operations Manager (MX) - Vertical & Commercial

ByteDance

Mexico City, Mexico City, Mexico (On-Site)
1 Week ago
Lionbridge Games - Inventory Project Manager

Lionbridge Games

Mexico City, Mexico City, Mexico (On-Site)
1 Month ago
Mattel  Inc  - Analista de Cuenta Clave

Mattel Inc

Monterrey, Nuevo Leon, Mexico (On-Site)
4 Months ago
Google - Software Engineer, Chrome Accessibility

Google

Mexico City, Mexico City, Mexico (On-Site)
1 Week ago
Google - Application Engineer, Supply Chain Systems

Google

Mexico (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Logistics Jobs

PwC - Junior Oracle ERP Functional Consultant

PwC

Qormi, Malta (On-Site)
6 Months ago
PwC - IN-Associate – Enterprise Apps SAP – SAP  FICO– Advisory – Ahmedabad

PwC

Ahmedabad, Gujarat, India (On-Site)
6 Months ago
PwC - International Growth Practice - Manager / Senior Manager

PwC

Singapore (On-Site)
6 Months ago
PwC - IN-Senior Manager _SAP Fiori BTP_Enterprise  APPs SAP_Advisory_Gurgaon

PwC

Gurugram, Haryana, India (On-Site)
6 Months ago
ByteDance - Machine Learning Engineer Intern (E-commerce-Supply Chain & Logistics)

ByteDance

Seattle, Washington, United States (On-Site)
1 Week ago
ByteDance - Cash Management - AMS

ByteDance

Los Angeles, California, United States (On-Site)
3 Months ago
Nintendo - Associate Vendor Management Specialist

Nintendo

Redmond, Washington, United States (On-Site)
8 Months ago
Nintendo - Team Leader - Portuguese

Nintendo

Redmond, Washington, United States (Hybrid)
9 Months ago
PwC - SAP Solution Architect Consultant - Senior Manager

PwC

Brussels, Brussels, Belgium (On-Site)
6 Months ago
Corsair - Shipping Discrepancy Analyst

Corsair

Taoyuan City, Taiwan (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Tennessee, United States (Remote)

Ghent, Flanders, Belgium (On-Site)

Mexico (On-Site)

Chennai, Tamil Nadu, India (On-Site)

Frankfurt, Hessen, Germany (On-Site)

Chennai, Tamil Nadu, India (On-Site)

Chennai, Tamil Nadu, India (On-Site)

Santiago De Querétaro, Querétaro, Mexico (On-Site)

Memphis, Tennessee, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Buckman

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug