Customer Service Analyst

7 Months ago • 5 Years + • Logistics

Job Summary

Job Description

The Customer Service Analyst manages order management in Buckman Mexico, handling customer purchase orders, invoicing, and consignment inventory. They work with Sales Operations and Logistics & Planning to ensure excellent delivery and customer service, meeting national and international demands. Responsibilities include order entry, invoicing, ensuring price and customer record updates in SAP, collaborating with internal areas, order follow-up, communication with customers, rush order monitoring, and documentation processing. The role also involves monitoring the Perfect Order index, entering export orders, participating in meetings, reporting non-conformities, and managing relationships with sales teams and customers.
Must have:
  • Bachelor's degree in related field
  • 5+ years Customer Service in Chemical market
  • Strong customer focus and interpersonal skills
  • Advanced English, SAP knowledge
Good to have:
  • Continuous improvement experience

Job Details

Description

 

CUSTOMER SERVICE ANALYST

 

Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman delivers exceptional service and innovative solutions to our customers globally in the pulp and paper, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.  Buckman is in the middle of a digital transformation of its businesses and focused on building the capabilities and tools in support of this.

Location

  • Querétaro, Querétaro, México
  • 100% On-site

Language

  • Spanish native
  • Advanced English is a must

Travel

  • 5-10%

Position Summary

The Customer Service Analyst will be responsible for Order Management in Buckman Mexico. He/She will manage customer’s purchase orders, invoicing process, consignment inventory and have a significant influence over Perfect Order Results. He/She works in full collaboration with Sales Operations and Logistics & Planning teams to achieve excellent delivery levels. He/She ensures customer excellence thru attending customer demand´s and sales teams to guarantee an excellent level of service to meet national and international demand.

 

  • Order Entry- Process customer POs.
  • Invoicing process
  • Ensure that price and customer records are updated in SAP.
  • Collaboration with internal areas to ensure specific customers requirement compliance.
  • Orders follow up until deliveries.
  • Establish good communication with customers, strengthening trust with the company.
  • Monitor Rush Orders to keep Sales Teams aligned with operations
  • Ensuring that documentation and invoices are processed correctly.
  • Monitoring Perfect Order index and guide team to take corrective and preventive actions
  • On time entry of orders and loading plan, considering the customer requests and last-minute changes or urgencies.
  • Checking the availability of the product and reporting on any shortage issue on time to take necessary actions.
  • Enter Export orders and follow up with the logistics area for their correct delivery and billing.
  • Active participation on SOP and weekly meetings with Sales teams
  • Present improvements in order fulfillment by analyzing department indicators.
  • Report of Non-conformities, generating reports on time and following them up and collaboration to solve Non-conformity problems, starting with containment plans and giving follow-up and support to the areas involved.
  • Manage appropriate relationship with Sales Teams and Customers
  • Meeting customer’s demands and complaints.

Minimum Requirements to Apply

  • Bachelor's degree or equivalent in Chemicals, logistics, engineering or related discipline.
  • 5+ yrs of experience on Customer Service for Chemical market.
  • Strong customer focus and interpersonal skills
  • Excellent research, analytical, problem-solving, planning, and organization skills
  • Advanced English level
  • SAP customer service modules knowledge

Competencies Needed for Success

 

  • Strong communication skills and ability to build consensus.
  • Excellent data analysis skills
  • Ability to research, analyze, compile, and assess business and financial data.
  • Must have successful experiences
  • Strong customer focus and interpersonal skills
  • Excellent research, analytical, problem-solving, planning, and organization skills

Highly Desirable Experiences

          Continuous improvement experience

 

#LI-CL1

 

 

Similar Jobs

Loyalty Juggernaut - Product Specialist - Customer Success

Loyalty Juggernaut

Hyderabad, Telangana, India (On-Site)
1 Year ago
P99 soft - ServiceNow HRSD Specialist

P99 soft

Pune, Maharashtra, India (On-Site)
2 Months ago
HoYoverse - Data Analyst - Honkai: Star Rail - Fresh Grad

HoYoverse

Singapore, Singapore (On-Site)
2 Months ago
WebMD - Software Engineer

WebMD

Navi Mumbai, Maharashtra, India (On-Site)
1 Month ago
Lightcast - Data Scientist

Lightcast

Chennai, Tamil Nadu, India (On-Site)
7 Months ago
PwC - Associate-SAP-Bangalore-TC

PwC

Bengaluru, Karnataka, India (On-Site)
9 Months ago
Nintendo - Associate Software Engineer

Nintendo

Redmond, Washington, United States (Hybrid)
5 Months ago
NinjaVan - Senior Associate I, Sales销售高级专员(华东)

NinjaVan

Xiamen, Fujian, China (On-Site)
8 Months ago
Nintendo - Senior Business Systems Analyst (Oracle Demantra/EBS)

Nintendo

Redmond, Washington, United States (Hybrid)
10 Months ago
Nintendo - Assistant Manager - Nintendo San Francisco Store

Nintendo

San Francisco, California, United States (On-Site)
10 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Cloud Imperium Games - Vehicle Designer

Cloud Imperium Games

Manchester, England, United Kingdom (On-Site)
3 Months ago
London stock Exchange - Site Reliability Engineer

London stock Exchange

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Super.com - Senior Analytics Engineer

Super.com

(Remote)
1 Month ago
WireWheel - Data Engineer

WireWheel

United States (Remote)
1 Month ago
WebFX - Technical Marketing Analyst

WebFX

(Remote)
2 Months ago
Rive - Security & DevOps Engineer

Rive

San Francisco, California, United States (Hybrid)
4 Weeks ago
Jam City - Senior Product Manager

Jam City

Toronto, Ontario, Canada (On-Site)
11 Months ago
Eventbrite - Senior Salesforce Administrator

Eventbrite

United States (Remote)
2 Months ago
PwC - Senior Fund Accountant

PwC

Luxembourg (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Santiago de Querétaro, Querétaro, Mexico

Diligent - Research Analyst (Chinese)

Diligent

Guadalajara, Jalisco, Mexico (On-Site)
2 Months ago
Lionbridge Games - Tester

Lionbridge Games

Mexico City, Mexico (On-Site)
1 Month ago
Intel  - CPU Debug and Verification Engineer

Intel

Guadalajara, Jalisco, Mexico (Hybrid)
1 Month ago
Sailpoint - Senior Golang Software Engineer

Sailpoint

Mexico City, Mexico (Remote)
1 Month ago
McDonald's Corporation - Full Stack Software Engineer II (C#/.NET)

McDonald's Corporation

Mexico City, Mexico (On-Site)
5 Months ago
diligent coorperation - Talent Acquisition Specialist

diligent coorperation

Guadalajara, Jalisco, Mexico (On-Site)
1 Month ago
Intel  - Design Automation Engineer

Intel

Guadalajara, Jalisco, Mexico (Hybrid)
1 Month ago
hogarth - Motion Graphics Artist

hogarth

Mexico City, Mexico (Hybrid)
1 Month ago
Dentsu Aegis - Business Scientist

Dentsu Aegis

Mexico City, Mexico (On-Site)
1 Month ago
Netflix - Channel Partner Manager LATAM

Netflix

Mexico City, Mexico City, Mexico (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Logistics Jobs

PwC - Experienced Senior SAP PM Professional (Energy Sector)

PwC

Athens, Greece (Hybrid)
7 Months ago
bytedance - Senior Data Scientist - Global E-Commerce - Supply Chain & Logistics

bytedance

Seattle, Washington, United States (On-Site)
8 Months ago
Nintendo - Buyer - Nintendo Stores

Nintendo

Redmond, Washington, United States (Hybrid)
8 Months ago
Nagarro - Senior SAP QM Consultant - Focus Process Industry

Nagarro

Germany (Remote)
3 Months ago
Next Level Business Services - SAP WM (Full Time)

Next Level Business Services

Naples, Florida, United States (On-Site)
8 Months ago
Nintendo - Forecast & Strategic Planning Analyst

Nintendo

Redmond, Washington, United States (Hybrid)
3 Months ago
PwC - SAP SD Professional Senior Associate

PwC

Makati, Metro Manila, Philippines (On-Site)
9 Months ago
NinjaVan - Delivery Attendant

NinjaVan

Singapore, Singapore (On-Site)
8 Months ago
Nintendo - Brand and IP Approvals Specialist

Nintendo

Redmond, Washington, United States (Hybrid)
3 Months ago
Nintendo - Spvr. Packaging & Distribution

Nintendo

North Bend, Washington, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded