IT Service Desk Engineer

IT SERVICE DESK ENGINEER

OPERATIONS DIVISION, HAMMARSDALE

Location:  Hammarsdale, Durban, South Africa

Language(s) Requirements: English

Seniority Level: Intermediate Level

Employment Type: Fixed Term Contract

An IT Service Desk Engineer position has become available at an international manufacturing company. This is a fast - paced but friendly environment that will suit an organized person with a great eye for detail.

This role is responsible for delivering first-line technical support to users in the region, ensuring swift and effective resolution of IT-related issues across hardware, software, and network domains. This role acts as the primary point of contact for incident and request management. This role is critical to maintaining business continuity, resolving hardware, software, and network-related issues across the region.

Qualifications

• Bachelor's Degree strongly preferred. Minimum of a National Certificate / Diploma in Information Technology / Degree or equivalent required

Experience

• At least 3 years’ experience as an IT related position, or similar
• Must have a strong hardware and software support background.
• Experience with print and file servers.
• Experience as Inventory and Asset management.
• Experience in meeting/collaboration room equipment and software.
• Experience with ticketing systems (e.g., ServiceNow, Jira, etc.) is a plus.
• Strong verbal and written communication skills with a focus on customer service
• Be proactive and eager to continuously learn.

The incumbent will be responsible for the following inter alia:

• Regional Tier 1 IT Service Desk Support
• Manage Buckman’s Assets (Desktop, laptop and any other supported devices)
• Cyber Security Support - Support Global IT Cybersecurity program
• Efficient IT Workplace / Infrastructure Support - Ensure a functional, organized, and well-equipped IT environment that supports user productivity and seamless operations across the workplace.
• Support compliance to minimize our risk as per the POPIA legislative requirements.
• Initiate and implement continuous improvement.
• Housekeeping in the IT storage area and in the work room
• Effectively resolving associate issues assigned for resolution;
• Troubleshooting IT problems and initiating preventative measures

Knowledge, skills and abilities required

• OS configuration (Windows platform).
• Microsoft client-side software (Windows 10/11, Microsoft 365 apps, Microsoft Teams).
• Hardware installation and upgrades
• Software installations and upgrades
• iPhone and/or Android experience
• Cyber end-point protection
• Work experience assisting users with IT issues

Please note:

• The incumbent in this position is key to the company’s succession planning and may be given other assignments as part of ongoing developmental efforts. 
• This site is a Major Hazard Installation (MHI) in terms of the MHI Regulations 2022 (GNR.2989 of 31 January 2023) of the Occupational Health and Safety Act (Act 85 of 1993)

The job calls for a highly energetic, self - driven, independent, self-motivated person with excellent problem solving and communication skills, ability to meet tight deadlines and work under pressure, work in a professional manner at all times taking ownership of ensuring they stay on top of things to limit (repetitive) failures.  Candidates must possess high levels of integrity together with strong self-leadership abilities.

Equity Statement

We are committed to a diverse and inclusive workplace when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports the achievement of our Employment Equity goals.

Only candidates who meet the minimum requirements will be shortlisted. If you have not been contacted within 3 months of the closing date of the advertisement, please consider yourself unsuccessful.

CLOSING DATE: 28 July 2025

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