Renewals Manager II

1 Month ago • 3 Years +

Job Summary

Job Description

Vimeo is seeking a dynamic Renewals Manager II to support its Japan and APAC customers. The role involves spearheading renewal strategies to maximize retention rates and minimize churn, collaborating with account management and customer success teams, and negotiating contract terms. The Renewals Manager will proactively monitor customer health metrics impacting renewals, deliver accurate forecasts, and stay informed about industry trends. The ideal candidate will have at least 3 years of experience in renewals or account management within a SaaS or tech environment, strong negotiation and relationship-building skills, and proficiency in CRM software.

Must have:

Fluent in Japanese
Fluent in English
Bachelor's degree in Business/Marketing
3+ years in renewals/account management (SaaS/tech)
Strong negotiation and relationship-building
Multitasking skills
Proficiency in CRM and data analysis

Good to have:

Familiarity with video software sector
Non-Japanese & English language proficiency

4 skills required

4 skills required for this role

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Job Details

Job Title: Renewals Manager II

Location: Japan

Vimeo is on the hunt for a dynamic Renewals Manager II to support our Japan and APAC customers!

Are you ready to take charge of renewing and expanding Vimeo's client relationships? Vimeo, a leader in the innovative video experience platform, is looking for a Renewals Manager who is adept at driving customer retention and revenue growth. Your role is vital in managing the renewal process, maintaining high customer satisfaction, and boosting the value of our customer relationships.

What you'll do:

Spearhead the renewal strategy to maximize retention rates and minimize churn.
Collaborate closely with the account management and customer success teams to understand and cater to customer needs, limiting churn and uncovering opportunities for expansion.
Expertly negotiate contract terms, balancing customer satisfaction with Vimeo's objectives.
Proactively monitor and address customer health metrics impacting renewals.
Deliver accurate forecasts and reports on renewal activities, including revenue and retention metrics.
Stay ahead of the curve by keeping informed about industry trends and competitor strategies.

Skills and knowledge you should possess:

Fluent in Japanese
Fluent in English
A Bachelor’s degree in Business, Marketing, or a relevant field.
At least 3 years of experience in renewals or account management within a SaaS or tech environment.
Exceptional Organizational Skills
Strong negotiation and relationship-building capabilities.
Proven multitasking skills in a fast-paced setting, managing multiple accounts with ease.
Proficiency in CRM software and data analysis tools.
Familiarity with the video software sector is a plus.
Non Japanese & English language proficiency is a plus

About Us:

Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com.

Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.