Reservations Executive

20 Minutes ago • 2 Years +

Job Summary

Job Description

Identify optimal, cost-effective resource utilization and educate the team. Maintain and update the corporate database, entering guest bookings accurately for future events. Ensure guests' history is checked before creating a Guest folio for special instructions. Accurately position the hotel regarding occupancy and room availability. Record corporate account numbers on Guest Folios to monitor business generated by respective companies. Implement calculative overbooking. Provide effective team support for efficient services. Respond to customer queries by resolving issues promptly for customer satisfaction. Leadership skills, persuasion, motivation, honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness are desirable. Ability to accept responsibility, self-confidence, motivation, drive, and tenacity are essential.
Must have:
  • Minimum 2 years of experience
  • Guest focused personality
  • Strong interpersonal abilities
  • Strong problem solving abilities
  • Fluency in English
Good to have:
  • Experience with Opera or related systems

Job Details

Job Description

 

KEY OPERATIONAL RESPONSIBILITIES

Financial

  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.

Operational

  • Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
  • Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
  • Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
  • Ensure calculative overbooking.

Team Management

  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

General Duty

  • Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness
  • Ability to accept responsibility
  • Self-confidence, motivation, drive and tenacity

Qualifications

  • Minimum 2 years of experience in same position
  • Guest focused personality is essential
  • Prior experience working with Opera or a related system experience is an asset
  • Strong interpersonal and problem solving abilities
  • Fluency in English, additional languages are a plus Point.

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About The Company

Founded in 1926 by Marcel Bleustein-Blanchet, today Publicis Groupe is the second largest communications group in the world and a leader in marketing, communication, and digital business transformation, led by Arthur Sadoun, the third CEO in its history.


Publicis Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. Publicis Groupe is a privileged partner in its clients’ transformation to enhance personalisation at scale. The Groupe relies on ten expertise concentrated within four main activities: Communication, Media, Data and Technology. Through a unified and fluid organisation, its clients have a facilitated access to all its expertise in every market. Present in over 100 countries, Publicis Groupe employs around 98,000 professionals.


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Website: www.publicisgroupe.com

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