Sales Development Manager

1 Month ago • 3 Years +

Job Summary

Job Description

The Sales Development Manager will be responsible for building, scaling, and leading the Sales Development team, driving pipeline generation, developing SDR talent, and collaborating with Sales and Marketing to fuel Level AI’s growth. Responsibilities include hiring, onboarding, and coaching a high-performing team of SDRs, setting KPIs, designing and optimizing lead generation strategies, partnering with Marketing, delivering coaching, tracking team performance, building career development plans, owning and improving SDR processes, and championing a culture of accountability and high performance.

Must have:

3+ years managing SDR or Business Development teams, ideally in a B2B SaaS environment
Proven track record of exceeding pipeline and meeting setting goals
Strong coaching, mentorship, and leadership skills
Deep understanding of outbound prospecting best practices
CRM and sales engagement tool expertise
Strong data orientation and comfortable using metrics to drive decisions
Excellent communicator, highly organized, and detail-oriented
Thrive in a fast-paced, early-stage environment

Good to have:

Experience in Enterprise SaaS or AI-focused companies
Background in building SDR-to-AE career paths
Familiarity with Account-Based Marketing (ABM) strategies

Perks:

Competitive salary and equity packages
Comprehensive medical, dental, and vision benefits
Flexible PTO
Fast-moving, collaborative, and high-growth environment
Opportunity to shape the future of customer experience technology

5 skills required

5 skills required for this role

Add these skills to join the top 1% applicants for this job

salesforce

lead-generation

prospecting

saas-business-models

team-management

Job Details

Location: Mountain View, CA onsite – USA Department: GTM Reports to: VP of Marketing

About Level AI : Level AI is transforming how modern customer service teams operate. Our AI-native platform powers deep insights from customer interactions, helping enterprises deliver world-class customer experiences. We are backed by top investors including Battery Ventures, and have raised over $67 million in funding to date. Level AI is growing rapidly and on a mission to build the most adaptive and forward-thinking customer experience solutions.

Role Overview : We’re looking for an experienced SDR Manager to build, scale, and lead our Sales Development team. You will be responsible for driving pipeline generation, developing SDR talent, and partnering closely with Sales and Marketing to fuel Level AI’s growth.

Responsibilities :

Hire, onboard, and coach a high-performing team of SDRs
Set clear KPIs for activity, meetings booked, and pipeline creation; ensure targets are consistently met
Design and optimize outbound and inbound lead generation strategies
Partner with Marketing on lead quality, campaign strategy, and messaging alignment
Deliver regular coaching: call reviews, email reviews, live coaching sessions
Track and analyze SDR team performance; report on key metrics to Sales Leadership
Build career development plans for SDRs with a focus on internal promotions
Own and continuously improve SDR processes, playbooks, and sales engagement tooling
Champion a culture of accountability, learning, and high performance

Requirements :

3+ years managing SDR or Business Development teams, ideally in a B2B SaaS environment
Proven track record of exceeding pipeline and meeting setting goals
Strong coaching, mentorship, and leadership skills
Deep understanding of outbound prospecting best practices (phone, email, LinkedIn, social selling)
CRM and sales engagement tool expertise (e.g., Salesforce, Outreach, Gong, ZoomInfo)
Strong data orientation — comfortable using metrics to drive decisions
Excellent communicator, highly organized, and detail-oriented
Thrive in a fast-paced, early-stage environment