Sales, DXR Sales Support Specialist

Job Title

Job Description

As a DXR Sales Support Specialist you will support the Philips Imaging Systems’ field sales organization to produce a more efficient sales process.  The team’s main objective is to significantly improve the sales force productivity and effectiveness, providing support throughout the entire end-to-end process from quotation to revenue recognition.

Your role:

• Work with Sales Representatives to create, edit, and submit customer-facing quotations, proposals, understanding the intricacies of configurations and customer needs and driving order intake by providing transactional support and problem-solving skills.
• Providing triage assistance to the Field Sales organization to include execution on standard processes and one-off situations requiring research to follow up with a recommended path to resolution.
• Working with Sales Representatives to submit Change Order requests – following up on all pending approvals to ensure approvers have all required information and submit Customer Concession requests – facilitating the process by ensuring all required steps are taken to confirm approval in a timely manner.
• Assisting Sales Representatives with creating and submitting SalesForce.com (SFDC) transactions, such as Sales Contract Support Requests, Trade-In Requests, Service Contract Support Requests, Opportunities, etc.
• Supporting Sales Representatives by working on various reports (Not Bookable, Aged Change Orders Pending Customer Signature, etc.) to ensure orders are booked and revenue is recognized, using LEAN tools and methods to deliver reporting excellence.

You're the right fit if:

• You have an Bachelor’s Degree in a related field or equivalent experience.
• You’ve acquired 2+ years of experience in inside sales, contracting and/or sales support . Quoting experience, preferred.
• Your skills include proficiency in Salesforce.com, ability to think independently, while being persistent, resourceful, and resilient, ability to deliver timely excellence and drive to keep customers first, ability to build and maintain collaborative relationships with stakeholders and individuals across multiple internal organizations to develop win-win outcomes, and ability to listen to and communicate complex information in a clear and concise manner.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Sales position.
• You’re a diligent, team player focused on continuous self-improvement, growth and delivering strong results.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in MA is $89,000 to 153,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Cambridge, MA or Nashville, TN.

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.