Senior Accounting, Risk & Finance Analyst (Billing Analyst)

Senior Accounting, Risk & Finance Analyst (Billing Analyst) – Hybrid R0049187 | FCC | WK LS - C T Corporation System (DE)

The Senior Accounting, Finance & Risk Analyst (Billing Analyst) for the Wolters Kluwer Compliance Solutions business unit is a subject matter expert who partners closely with and whose opinion, advice and direction is sought by Finance, Sales, Collections, Cash Processing and Client Services to resolve billing discrepancies, work with GBS to recognize revenue faster and find ways to eliminate manual processes.  Primary responsibilities include resolving billing discrepancies by identifying solutions to complex issues and completing Root Cause Analyses (RCA), working with Internal Controls to ensure compliance with WK policies and procedures and assisting with audits, and leading efforts to streamline processes to eliminate manual processing. This role requires a comprehensive understanding of client invoicing through platforms such as MS Dynamics AX, NetSuite, or SAP S/4HANA. The candidate will be adept at analyzing and overseeing invoice delivery processes to enhance efficiency and independently address and resolve any arising issues. Activities include gaining and maintaining an expert knowledge of Compliance Solutions, Lien Solutions products and services, content and processes; developing and maintaining reference documentation such as Invoicing policies and procedures; analysis and reporting such as dashboards displaying progress versus SLA requirements; Assist with user acceptance testing and quality assurance for projects and defect fixes.  Represents Wolters Kluwer within the industry.

Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Credit & Collections, and work under the leadership of the Associate Director, Customer Service. This role is a part of FCC | WK LS - C T Corporation System (DE).| Please view the site office location directory for potential office preferences nationwide. http://bit.ly/Find_A_WK_Office  | #LI-Hybrid

Required Job Qualifications (minimum – 5 years): 

• 5 years of Invoice and Billing Analysis experience
• Education:  Bachelor’s degree in Accounting or Finance, Computer Science, Business, or a related discipline; OR, if no degree, 7 years of financial and law firm billing experience required.
• This role requires a comprehensive understanding of client invoicing through platforms such as MS Dynamics AX, NetSuite, or SAP S/4HANA
• Gathering, compiling and analyzing research data
• Mapping information gathered into visual illustrations (e.g., diagrams, charts, graphics)
• Solving complex and conflicting problems
• Independently participating in multiple concurrent projects
• Meeting aggressive deadlines
• Utilizing highly developed communication skills, including both excellent verbal skills and the ability to develop and deliver demonstrations and presentations to audiences of all levels
• Negotiating and influencing business decisions
• Working collaboratively with individuals at all levels of an organization, including executives
• Taking initiative by recognizing and capitalizing on opportunities
• Functioning as an integral part of a team

Preferred Job Qualifications:   

• Proficiency in accounting software and tools, such as Excel or ERP systems
• Finance and Accounting terminology preferred
• Customer service principles and processes  
• Self-motivated with excellent organizational skills
• Strong analysis, reporting and process improvement skills
• Strong interpersonal skills to influence, motivate, persuade, mentor and train various groups or individuals

Essential Duties and responsibilities

• Acts as the subject matter expert on Invoice Delivery in cross-organizational activities, projects and committees.
• Collaborate with internal teams, such as IT, finance, accounts receivable, collections and customer service, to address billing inquiries.
• Generate reports on billing activities and provide insights to improve processes.
• Review and analyze invoices for accuracy, completeness, and compliance with company policies.
• Review workflows to determine efficiencies to eliminate manual processing and work with WKLS teams to implement.
• Ensure the accuracy and completeness of customer information, including contact details and account information.
• Process requests for updates to customer information promptly and efficiently.
• Monitor and ensure compliance with data protection regulations and company policies.
• Work directly with clients to resolve issues in a timely manner to enhance the customer experience.
• Conducts UAT and quality assurance for projects and defect fixes. 
• Lead projects to improve invoice delivery processes.
• Conduct training for new hires and other Compliance Solutions departments wanting to understand what the team functions are.
• Assist in the implementation of new invoicing systems or procedures.
• Support system upgrades or migrations that involve customer record management.
• Maintain policies and procedures, not limited to invoice delivery.
• Behaving in ways that demonstrate corporate core values and culture; developing professional and positive relationships with customers and colleagues; and maintaining a reputation of competence, integrity and professionalism.
• Develops and maintains collaborative relationships with internal resources, potential business partners, customers, professional associations, industry groups, and market research firms.
• Performs other duties as requested by Supervisor.

Additional Information:   
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html   

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.  Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.   
   

·         Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84.   

·         Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023   

·         CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World.   

·         WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023.   

     
  
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They’re not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. 

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.