Senior Application Support Engineer

1 Month ago • 5 Years + • Full Stack Development

Job Summary

Job Description

The Senior Application Support Engineer will maintain and support in-house developed HR and timekeeping software for the European market. This role requires strong problem-solving, communication, and collaboration skills. Responsibilities include implementing and managing services in production environments, providing level III/IV support, ensuring quality, security, and compliance, handling multiple incidents and urgent problems, collaborating with cross-functional teams, investigating root causes of failures, and continuously improving processes. The ideal candidate will have extensive experience in application support, lead support roles in globally distributed teams, and hands-on experience with timekeeping or HR systems. Strong technical skills in .NET, JavaScript, Python, messaging queues (Kafka, RabbitMQ, ActiveMQ), and database technologies (T-SQL, SQL Server, MySQL) are essential.
Must have:
  • 5+ years application support experience
  • 2+ years lead support experience
  • Experience with HR/Timekeeping systems
  • .NET, JavaScript, Python, Messaging Queues
  • T-SQL, SQL Server/MySQL debugging
  • Strong problem-solving & communication skills
Good to have:
  • Experience with Kafka, RabbitMQ, ActiveMQ
  • Experience with GitHub, Jira, Splunk, Dynatrace
  • Knowledge of ITIL, BMC Remedy or ServiceNow
  • Python, Node.js experience
  • RESTful web services expertise

Job Details

What to Expect

In the senior application support engineer position, you will focus on maintaining and supporting the in-house developed software products for our human resources and timekeeping activities, intended for, but not limited to, the European market. It is an exciting opportunity that requires entrepreneurial, communicative and operational skills as well as the ability to work with many stakeholders. You are responsible for the successful implementation and management of our services (applications) in the production environments and provide level III/IV support to ensure that the service meets quality, security and compliance standards. Because you are working on urgent, immediate changes, you should have an excellent problem-solving skills and the ability to interpret data in the context of our business stakeholders.

What You’ll Do
  • Collaborate with other cross-functional teams such as product owners, software, quality, and release engineers to own your case from start to deployment.
  • Provide improvement recommendations that are based on best practices and industry standards, continuously monitor the new trends to inform current decisions.
  • Be the business users’ point of contact for technical decisions and remove obstacles.
  • Handle multiple incidents and tasks in parallel.
  • In addition to ongoing incidents, you are responsible for tackling urgent problems that require immediate action.
  • Able to communicate and collaborate with domain experts from different disciplines.
  • Communicative and operational skills as well as the ability to work with many stakeholders.
  • Investigate root cause of failures to drive continual improvement.
  • Continually learn, set, teach, apply software best practices, tools and technologies.
  • Work along with team independently and take an active approach to escalation management.
What You’ll Bring
  • Minimum of 5 years of experience as an application support member with Windows, Unix, PL-SQL or the equivalent in experience and evidence of exceptional ability.
  • At least 2 year proven experience as a lead in support role working in a globally distributed team.
  • Minimum of 1 or 2 year hands on experience with Timekeeping systems or HR resource apps.
  • Technical skills: .NET, JavaScript, Python and Messaging Queue like Kafka, RabbitMQ, or ActiveMQ is preferred.
  • Working experience with source control management github, JIRA & log management system like Splunk,Dynatrace,etc.
  • Strong Knowledge of T-SQL and debugging of Stored procedures in any of the RDBMS like SQL Server or MySQL etc.
  • Good experience with ITIL, BMC Remedy or Service Now and ticketing workflows is preferred.
  • Communicate clearly, regularly and effectively with business stakeholders and internal team members in both written and verbal form.
  • Experience with Python, Node.js will be beneficial.
  • Be an expert in RESTful web services and web applications.

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